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Assessing your cultural and operational fit
IT Engineer with 10+ years in IT Support, Network Engineering & Cloud Administration
Accomplished Service Desk Analyst | Subject Matter Expert | Network Engineer with over a decade of experience in IT support, systems administration, and telecommunications. Proven expertise in incident management, ITSM, cloud administration, network optimization, and cybersecurity. Recognized for driving client success, improving SLA compliance, and delivering measurable results in both enterprise and SME environments. Strong track record of promotions, customer service excellence, and leading process improvements under pressure.
Fortinet
Fortinet Certified Associate in Cybersecurity · Cybersecurity
August 1, 2025 – Present
Imsimbi Training
Team Leader Certification
August 1, 2025 – Present
Fortinet
NSE 1 Network Security Associate · Network Security
August 1, 2022 – Present
Alison
Diploma in Information Technology Management · Information Technology Management
August 1, 2020 – Present
MikrotikSA
Mikrotik Certified Routing Engineer · Routing Engineering
August 1, 2018 – Present
MikrotikSA
Mikrotik Certified Network Associate · Network
August 1, 2017 – Present
CTI
B.Tech HND in Information Technology · Information Technology
August 1, 2010 – Present
Goudini High School
Matric
June 1, 2009 – Present
Sedna
Service Desk Technician
October 1, 2025 – January 1, 2026
Cape Town, Western Cape, South Africa
Kocho
1st Line Service Desk Analyst to 2nd Line Analyst to Subject Matter Expert
June 1, 2023 – June 1, 2025
Cape Town, Western Cape, South Africa
Smartswitch
Customer & Network Support Engineer
June 1, 2020 – June 1, 2022
Paarl, Western Cape, South Africa
Tseng Scott Technologies
Senior IT Technician
December 1, 2019 – May 1, 2020
Cape Town, Western Cape, South Africa
Vlocity Communications
Senior Network Engineer
June 1, 2019 – November 1, 2019
South Africa
Sonic Telecoms
Systems Administrator / Network Support Engineer L2
October 1, 2015 – June 1, 2019
South Africa
Cultural Fit Analysis
The candidate's experience spans various IT support and engineering roles, from service desk to senior network engineer, indicating adaptability and a broad understanding of IT operations. Their work with diverse clients (UK healthcare, financial sector, restaurants, law firms) and technologies (Mikrotik, Fortinet, Azure, Windows/Linux) suggests a versatile individual who can integrate into different organizational cultures. The progression in roles and certifications demonstrates a commitment to continuous learning and professional development, which aligns with a growth-oriented culture. The focus on improving client satisfaction and SLA performance indicates a results-driven mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving skills, evidenced by their ability to diagnose and resolve complex network and IT issues. Their experience in authoring user guides and technical documentation, along with mentoring junior staff, indicates good communication and collaboration skills. The candidate's track record of promotions and improving SLA performance suggests a proactive work attitude and ability to handle pressure, which are crucial for operational roles. Their diverse experience across different company sizes and client types (healthcare, financial, corporate) points to adaptability and a customer-centric approach.