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Technical Support Specialist with 2+ years in enterprise applications
AI is analyzing your overall score…
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Technical Support and ServiceNow professional with 1.5+ years of experience supporting enterprise applications in a 24/7 environment. Hands-on experience in ServiceNow administration, incident management, SLA adherence, and platform configuration. Strong exposure to Microsoft 365, Azure Active Directory, RDP, IAM, and MFA. Known for consistent delivery quality, documentation discipline, and effective collaboration within cross-functional teams.
Bhoj Reddy Engineering College for Women
Bachelor of Technology · Information Technology
August 1, 2021 – June 30, 2025
Kamala Nehru Polytechnic College for Women
Diploma · Electronics and Communication Engineering
August 1, 2017 – June 30, 2020
Tech Mahindra
Technical Support Associate
May 1, 2025 – March 1, 2026
Hyderābād, Telangana, India
Amazon
Customer Service Associate
May 1, 2024 – February 1, 2025
Hyderābād, Telangana, India
ServiceNow Certified System Administrator (CSA)
ServiceNow
January 1, 2026 – Present
ServiceNow Certified Application Developer (CAD)
ServiceNow
January 1, 2026 – Present
Data Visualization using AI Tools
IBM SkillsBuild
January 1, 2024 – Present
Salesforce Developer Internship
Salesforce
January 1, 2023 – Present
Industrial Training
ECIL / ECIT
January 1, 2020 – Present
Cultural Fit Analysis
The candidate's background includes both technical support and customer service roles, demonstrating adaptability and a customer-centric approach. Their certifications in ServiceNow (CSA, CAD) and Salesforce, along with exposure to AI tools, indicate a proactive learning attitude and a desire to broaden their technical skill set. This diversity in experience and continuous learning aligns well with a culture that values growth and comprehensive problem-solving.
Soft Skills & Operational Fit
The candidate exhibits strong problem-solving, clear communication, and stakeholder collaboration skills, which are crucial for a Technical Support Specialist role. Their experience at Amazon as a Customer Service Associate, including mentoring new associates, suggests a good operational fit and ability to handle high-pressure situations and contribute to team development. The focus on documentation and SLA adherence further reinforces their operational discipline.