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Software Engineer with less than a year in Customer Experience and strong technical skills.
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Assessing your cultural and operational fit
Electronics and Communication Engineering graduate with professional experience as a Customer Experience Agent at Alorica. Strong foundation in software testing, programming (C, C++, Java, Python), SQL, and web technologies. Experienced in handling customer interactions through chat platforms, maintaining CRM records, and meeting quality and SLA targets. Seeking an entry-level IT role to apply technical skills and grow professionally.
SHRI MADHWA VADIRAJA INSTITUTE OF TECHNOLOGY AND MANAGEMENT, UDUPI
B.E · Electronics and Communication Engineering
August 1, 2021 – June 30, 2025
SMT. YALAMANCHILI JANATA RANI PRE-UNIVERSITY COLLEGE, KOPPAL
PCMB
June 1, 2019 – May 31, 2021
SAHITHI ENGLISH MEDIUM HIGH SCHOOL, BALLARI
Secondary Education
June 1, 2018 – May 31, 2019
Alorica
Customer Experience Agent
October 1, 2025 – Present
Bengaluru, Karnataka, India
RFID Based Locker Security, Visitor and Student Management System
June 1, 2026 – June 1, 2026
Designed an automated security system for lockers using RFID authentication. Implemented access control to track student movement and visitor entry. Reduced manual record keeping and improved security efficiency. Gained hands-on experience in embedded systems and security applications.
IoT Based Smart Inventory Management System with Environmental Monitoring and Security
June 1, 2026 – June 1, 2026
Developed an IoT-based inventory system for real-time stock monitoring. Integrated sensors to measure temperature, humidity, gas, and flame conditions. Implemented expiry alerts and dual security mechanisms to prevent losses. Improved storage efficiency, safety, and resource optimization.
Software Testing
Cursa
June 1, 2026 – Present
MATLAB Onramp
MathWorks
June 1, 2026 – Present
Python for Non-Programmers
Great Learning
June 1, 2026 – Present
Java Programming Course for Beginners
ScholorHat
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's academic projects in RFID-based security and IoT inventory management show an interest in practical, problem-solving applications. Participation in workshops (Arduino, PCB Design, Ethical Hacking) and extra-curricular activities (IEEE, International Conference) indicates a proactive learning attitude and engagement with the technical community. While the current role is not directly technical, the academic background and project work suggest a foundational fit for a software engineering culture that values continuous learning and application of technical skills. The breadth of skills and project types, though academic, shows a willingness to explore different technical domains.
Soft Skills & Operational Fit
The candidate's experience as a Customer Experience Agent suggests good communication, problem-solving, and teamwork skills. The resume also explicitly lists Communication, Team Collaboration, and Time Management as soft skills. These are valuable for operational fit in a team-oriented software engineering role, especially for understanding user needs and collaborating on solutions.