Help & Supportcareers@gravityer.com
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Manager with 10+ years in Business Development, Sales & Operations.
As an accomplished Exec Director of Business Development and Call Centre Operations, I bring global experience across diverse markets, including the UAE, US, and Asia. My expertise lies in scaling high-performing teams and optimizing Operations to drive revenue growth, enhance efficiency, and elevate customer satisfaction. I have a proven track record in optimizing Inbound, Outbound, Customer Service, and Collections operations, leveraging data-driven strategies and continuous process improvements. By aligning operational strategies with business objectives, I consistently deliver measurable improvements in performance metrics and foster a culture of accountability and results. My Leadership style is hands-on and collaborative, focusing on building empowered teams through effective employee engagement, comprehensive training, and robust performance management. I'm passionate about creating high-performance environments where individuals thrive and contribute meaningfully to the company's success. Throughout my career, I've built strong relationships and partnered across functions to achieve shared business goals. My ability to combine strategic thinking with tactical execution has empowered me to lead with purpose and deliver impactful results.
St. Joseph's College
Computer Secretarial
August 1, 1999 – June 30, 2002
BMS Auditing
Executive Director
August 1, 2025 – Present
Dubai, United Arab Emirates
MBG Corporate Services
Associate Director
September 1, 2017 – January 1, 2025
Dubai, United Arab Emirates
Linkeo UAE - Call Center
Call Center Team Leader
November 1, 2016 – May 1, 2017
Dubai, Dubai, United Arab Emirates
Alifca - DMCC, (Awok.com)
CS Supervisor / Sales Team Leader
March 1, 2014 – July 1, 2016
Dubai, United Arab Emirates
Burj Khalifa, Downtown, Dubai
Guest Ambassador
September 1, 2012 – December 1, 2013
Dubai, Dubai, United Arab Emirates
One Contact Center, Ortigas, Philippines
Call Center – Account Manager – Multiple Accounts
February 1, 2005 – December 1, 2012
Pasig City, Metro Manila, Philippines
Cultural Fit Analysis
The candidate's career trajectory shows consistent growth within business development and call center operations, indicating a clear career path and commitment to the field. Their experience across diverse markets (UAE, US, Asia) and various company types (auditing firms, management consultancies, e-commerce, BPO) suggests adaptability and a global mindset. The emphasis on building high-performing teams, fostering accountability, and driving revenue growth aligns well with performance-oriented cultures. However, the lack of project diversity outside of core business development and call center management might indicate a more specialized rather than broadly innovative cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, team management, and mentoring skills. Their experience highlights a hands-on and collaborative leadership style, focusing on employee empowerment and performance management. They possess excellent problem-solving, decision-making, and influencing capabilities, crucial for senior operational roles. The candidate's background in establishing and optimizing call center and business development operations, coupled with a focus on data-driven strategies and continuous process improvement, indicates a strong operational fit for roles requiring strategic execution and measurable results.