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Building NAKAD | Fintech | SCM Process Excellence | SCM Process Design & Automation
I am Head of Customer Success at NAKAD, a supply chain fintech company that solves the working capital gap and visibility challenges for India's manufacturing economy. With over 9 years of experience in the e-commerce and fintech sectors, I am passionate about creating value for customers and stakeholders through innovative solutions and data-driven insights. My core competencies include customer success, supply chain automation and optimization, process excellence, and logistics design. In my current role, I am responsible for building the customer success org and culture at NAKAD, ensuring that we deliver exceptional service and value to our customers across the entire customer journey. I also collaborate with the product, engineering, sales, and marketing teams to provide feedback, insights, and recommendations to improve our product offerings and customer satisfaction. Previously, I have worked with leading e-commerce platforms such as Swiggy Instamart, Flipkart, and Myntra, where I have led and executed various projects and initiatives to enhance the efficiency, productivity, and profitability of their supply chain and logistics operations.
Indian Institute of Technology, Guwahati
Bachelor of Technology, Chemical Engineering
January 1, 2009 – January 1, 2013
Kendriya Vidyalaya
AISSCE, CBSE Board, High School/Secondary Diplomas and Certificates
January 1, 1997 – January 1, 2006
NAKAD
Founding Team & Head of Customer Success
July 1, 2022 – Present
Gurugram, Haryana, India · On-site
Instamart
Senior Manager - Process Excellence Head, Instamart
July 1, 2021 – July 1, 2022
Bengaluru, Karnataka, India
Flipkart
Lead Specialist - Supply Chain Automation Design
June 1, 2021 – July 1, 2021
Bengaluru, Karnataka, India
Myntra
Deputy Director - Operations Excellence
April 1, 2021 – June 1, 2021
Myntra
Senior Manager - Operations Excellence & Logistics Design
April 1, 2019 – April 1, 2021
Myntra
Manager - Logistics Cost Optimization & Vendor Management
April 1, 2018 – April 1, 2019
Myntra
Associate Manager - Logistics Cost Optimization
December 1, 2017 – April 1, 2018
Mu Sigma
Decision Scientist
November 1, 2013 – July 1, 2015
Bengaluru Area, India
Indian Oil Corporation Limited
Summer Intern
June 1, 2011 – July 1, 2011
Guwahati Area, India
Jindal Steel & Power Ltd.
Summer Intern
May 1, 2011 – June 1, 2011
Raigarh Area, India
Alcheringa, IIT Guwahati
Head, Marketing & Corporate Relations
March 1, 2011 – February 1, 2012
Guwahati Area, India
Cultural Fit Analysis
The candidate has a diverse background spanning e-commerce, fintech, and consulting, demonstrating adaptability and exposure to various business environments. Their progression through leadership roles suggests ambition and a drive for impact. However, the current experience is heavily skewed towards operational and customer success leadership rather than deep technical data analysis, which might require a significant shift in focus for a Data Analyst role. The lack of explicit data analysis projects or skills in the recent roles could indicate a potential mismatch for a hands-on data analyst position.
Soft Skills & Operational Fit
The candidate's experience in leading teams, devising marketing strategies, and customer success roles indicates strong leadership, communication, and stakeholder management skills. Their background in process excellence and automation design suggests a methodical and efficiency-driven approach, which is beneficial for operational roles. However, the direct relevance of these soft skills to a purely technical Data Analyst role needs further validation.