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Customer Success Manager with 3+ years in SaaS solutions & customer enablement.
AI is analyzing your overall score…
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Customer Success and Enablement professional with experience of onboarding, training, and supporting users of enterprise SaaS solutions. Skilled in customer onboarding, product adoption, stakeholder engagement, solution consulting, and business process optimization. Experienced in conducting training sessions, gathering customer requirements, developing enablement materials, and collaborating with cross-functional teams to help customers realize value from software implementations and drive long-term success.
Sri Guru Tegh Bahadur Institute of Technology & Management, IP University
Bachelor of Business Administration (BBA)
August 1, 2020 – June 30, 2023
Blended Workforce
Customer Success Manager
June 1, 2024 – Present
India
Blended Workforce
Pre-Sales Consultant
August 1, 2023 – May 1, 2024
India
United Well Being Foundation
HR Intern
April 1, 2022 – July 1, 2022
India
Cultural Fit Analysis
The candidate's experience across pre-sales and customer success roles within the same company (Blended Workforce) indicates a consistent interest and growth path in customer-centric functions. Their involvement in various aspects of the customer lifecycle, from initial engagement to post-implementation success, suggests a broad understanding of business operations and a commitment to customer value. The educational background in Business Administration further supports a business-oriented mindset, which is beneficial for understanding customer objectives and aligning with organizational goals.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills in communication, presentation, and problem-solving, as evidenced by their roles in customer-facing positions. Their experience in facilitating discovery sessions, conducting training, and gathering feedback indicates a proactive and customer-centric operational fit. The ability to collaborate with cross-functional teams suggests adaptability and a team-oriented approach.