BHARAT KUMAR | Gravity Talent Portal

BHARAT KUMAR | Gravity Talent Portal

Projects

Public Impact – US Client

September 1, 2023 – June 1, 2026

Provided daily QA status updates in internal and client stand-up meetings. Collaborated with clients, business analysts, and technical leads to analyze requirements and participate in sprint planning. Tested complex Lightning Web Components (LWC), automation flows, Experience Cloud, and core Salesforce functionality. Performed functional, regression, smoke, and UAT testing; logged and tracked defects using JIRA. Executed cross-browser testing and backend data validation using SOQL queries.

AASW Mobile Application – Australian Client

September 1, 2023 – June 1, 2026

Performed manual testing of a Salesforce-based mobile application with focus on UI/UX and core business functionality. Validated features such as course registration, marks management, creative posts, and social feeds. Identified, logged, and tracked functional and UI defects in JIRA and coordinated retesting with development teams.

SteadFast – Australian Client

September 1, 2023 – June 1, 2026

Performed integration testing between Salesforce and Machship logistics platform. Validated inbound and outbound message processing and end-to-end data synchronization. Executed regression, smoke, and UAT testing within Agile sprint cycles.

IW Survey Application – Internal Product

September 1, 2023 – June 1, 2026

Tested managed package developed using Apex and Lightning Web Components (LWC). Conducted testing across multiple Salesforce orgs including security-enabled orgs. Installed, validated, and verified new package versions post-fix to ensure stability and backward compatibility.

Healthcare MR Application – Salesforce Mobile POC

September 1, 2023 – June 1, 2026

Analyzed field sales workflows and gathered business requirements to design a Salesforce mobile solution for Medical Representatives (MRs) to manage doctor visits, product discussions, and follow-ups. Documented functional requirements and user workflows, including digital signature capture and interactive product presentation slides within the Salesforce mobile/tablet application. Collaborated with territory managers and stakeholders to define weekly visit scheduling and activity tracking for field representatives. Developed Custom LWC reports and dashboards to monitor doctor engagement and MR productivity, and supported UAT validation to ensure the solution met business requirements.

FLS Retail Application – Salesforce POC

September 1, 2023 – June 1, 2026

Gathered and documented business requirements to design a Salesforce-based retail field logistics solution supporting inventory and retail operations. Defined workflows for inventory tracking, van load/unload management, and product pricebook configuration within Salesforce CRM. Designed functionality to capture travel data (KM tracking) and automate travel reimbursement calculations. Built Custom LWC reports and dashboards for sales and inventory monitoring and performed functional validation testing to ensure business process accuracy.

Custom CRM Platform – Salesforce POC

September 1, 2023 – June 1, 2026

Analyzed CRM requirements for small businesses and designed a custom Salesforce CRM solution using Salesforce Platform License. Implemented core CRM modules including Leads, Accounts, Contacts, and Opportunity management with automated workflows using Flow Builder. Created sales pipeline dashboards and reports to provide visibility into lead conversion and revenue performance. Configured user access, data validation rules, and data management processes, and conducted functional validation testing to ensure system alignment with business requirements.

Key Strengths

Extensive experience in Salesforce QA, covering functional, regression, smoke, integration, and UAT testing across various Salesforce clouds (Sales Cloud, Service Cloud, Experience Cloud).
Proficient in validating complex Salesforce configurations, including custom objects, data models, Flows, LWC components, Permission Sets, and Experience Cloud.
Strong capability in backend data validation using SOQL queries, ensuring data integrity beyond UI-level testing.
Demonstrated ability to design and maintain comprehensive test artifacts (test plans, scenarios, RTM, defect reports, test closure documents) with full traceability.
Experience in Agile environments, including sprint planning, backlog grooming, and daily collaboration with cross-functional teams.
Skilled in defect management using JIRA, including tracking, retesting, and resolution.
Experience with integration testing between Salesforce and third-party platforms (e.g., Machship logistics).
Salesforce Certified Administrator and Sales Cloud Consultant certifications indicate a strong foundational understanding of the platform.

Cultural & Operational Fit

Cultural Fit Analysis

The candidate has experience working with both US and Australian clients, indicating adaptability to different client needs and project contexts. Their involvement in various professional projects and POCs demonstrates a breadth of experience within the Salesforce ecosystem, from mobile applications to custom CRM solutions and logistics platforms. This diversity, coupled with their Agile experience, suggests a good fit for dynamic, client-focused environments. The certifications further highlight a commitment to professional development and alignment with industry best practices.

Soft Skills & Operational Fit

The candidate demonstrates strong collaboration skills through daily interaction with architects, developers, product owners, and business stakeholders. Their experience in delivering regular QA status reports and KPI dashboards indicates good communication and reporting capabilities. The ability to manage operations and BAU defect boards suggests strong organizational and problem-solving skills in a production environment. The candidate's involvement in requirements analysis and business process analysis also points to a proactive and integrated approach to QA within the SDLC.