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CTO at TQA
I'm a senior technology leader with 30+ years of experience turning cutting-edge tech into real business value, across industries and organisations worldwide. My passion sits at the intersection of human-centric design and emerging digital technologies, including Machine Learning, Conversational AI, Agentic systems, Automation, and Data Science. I specialise in building enterprise-grade products, solutions, and services that actually get adopted, not just shipped. At TQA, I help organisations navigate intelligent automation and agentic AI transformations, from strategy through to execution. Whether that's rethinking how work gets done, migrating legacy automation estates, or designing AI-native workflows, I focus on delivering measurable outcomes with a practical mindset. I believe the best technology work happens when rigour meets creativity, and when serious business problems get solved by people who genuinely enjoy the challenge. If you're exploring what intelligent automation or agentic AI could do for your organisation, I'd love to connect.
University of Sussex
MEng, Computer Systems Engineering
January 1, 1996 – January 1, 2001
TQA
Chief Technology Officer
July 1, 2025 – Present
TQA
Senior Vice President of Technology
July 1, 2022 – August 1, 2025
TQA
Director of Product & Innovation
January 1, 2021 – September 1, 2022
Sopra Steria
Director of Artificial Intelligence (AI)
January 1, 2019 – January 1, 2021
London, United Kingdom
Sopra Steria
Principal Value Propositions Lead
September 1, 2017 – December 1, 2018
London, United Kingdom
Sopra Steria
Head of Service Management and Support
January 1, 2016 – August 1, 2017
London, United Kingdom
Sopra Steria
Service Management Consultancy Practice Manager
October 1, 2013 – December 1, 2015
London, United Kingdom
Aviva plc
Global IT Service Manager
February 1, 2013 – August 1, 2013
London, United Kingdom
Aviva plc
Service Architect
June 1, 2012 – December 1, 2012
York, Norwich
Kiln
Service Management Consultant
September 1, 2011 – March 1, 2012
London
Amlin
Service Transition Project Lead
February 1, 2011 – August 1, 2011
United Kingdom
Talbot Underwriting
Head of IT Service Support & Service Delivery
November 1, 2008 – November 1, 2010
London, United Kingdom
Getronics
Principle Service Management Consultant
September 1, 2007 – October 1, 2008
United Kingdom
GAM
Service Delivery Manager
June 1, 2001 – August 1, 2007
London
Thomson Financial
IT Analyst
August 1, 1994 – August 1, 1996
Hong Kong
ITIL V3 Expert
AXELOS Global Best Practice
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's extensive experience across various roles within large organizations (Sopra Steria, Aviva, TQA) demonstrates adaptability and a capacity to integrate into diverse corporate cultures. The progression through leadership roles, including Director of AI and CTO, indicates an innovative mindset and a drive for strategic impact, which aligns well with a senior leadership position. The breadth of experience from hands-on service management to strategic technology direction suggests a well-rounded professional capable of understanding and influencing different organizational layers.
Soft Skills & Operational Fit
The candidate's career progression from Service Delivery Manager to CTO, coupled with roles in AI and Product & Innovation, suggests strong leadership, strategic thinking, and adaptability. Descriptions highlight responsibilities in stakeholder management, team leadership, and driving new initiatives, indicating robust operational and interpersonal skills. The focus on service management and transition also points to a structured and process-oriented approach.