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Technical Support Specialist with 4+ years in ERP Platforms & E-Mobility Solutions
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Assessing your cultural and operational fit
System Support Specialist with proven success in technical support, systems implementation, and e-mobility solutions across international operations and multiple time zones. Experienced in vehicle tracking, fleet monitoring, and immobilization systems, alongside exposure to ERP platforms such as Oracle NetSuite, SAP Business One, Sage, QuickBooks, and Xero. Skilled in SQL, Python, SuiteScript, and automation tools for process optimization, data analysis, and reporting. Adept at UAT coordination, SLA compliance, client support management, and cross-functional collaboration to deliver scalable systems that improve operational efficiency, compliance, and customer satisfaction.
Kirinyaga University
Bachelor of Science · Information Technology
August 1, 2017 – June 30, 2021
GreenWheels Technology Solutions SEZ Ltd
Technical Support Associate
January 1, 2026 – Present
Nairobi, Nairobi, Kenya
AimIt Ltd
NetSuite Techno-Functional Consultant
March 1, 2025 – August 1, 2025
Ebene, Plaines Wilhems District, Mauritius
Total Solutions Ltd
ERP Functional Consultant & Pre-Sales Executive
April 1, 2022 – March 1, 2025
Nairobi, Nairobi, Kenya
Your Apps Limited
ERP Support & Implementation Associate
November 1, 2021 – March 1, 2022
Nairobi, Nairobi, Kenya
Kenya Bureau of Standards
IT Support Intern
August 1, 2021 – November 1, 2021
Nairobi, Nairobi, Kenya
Generative AI Essentials for Software Developers
Moringa School
June 1, 2026 – Present
Technical Support Fundamentals
Google via Coursera
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (GreenWheels, AimIt, Total Solutions, Your Apps, Kenya Bureau of Standards) and roles (Technical Support Associate, NetSuite Consultant, ERP Consultant, IT Support Intern) indicates adaptability and a willingness to engage with various organizational cultures and technologies. Their involvement in e-mobility solutions, ERP implementations, and tax compliance integrations shows a broad skill set and exposure to different industry domains. The certifications in 'Generative AI Essentials' and 'Technical Support Fundamentals' suggest a proactive approach to continuous learning and skill development, which aligns well with a growth-oriented culture. The candidate's experience in coordinating with OEMs, developers, and clients also highlights strong collaboration and stakeholder management skills.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in client training, documentation, UAT coordination, and managing SLA compliance. Their roles consistently involve direct client interaction, problem-solving, and cross-functional collaboration. The ability to work across multiple countries and time zones indicates adaptability and strong communication skills for a global support environment. The candidate's experience in pre-sales also suggests a customer-centric approach and ability to understand business requirements.