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Staff Software Engineer | AI Agents @ Zendesk
[EN] I'm experienced Software Developer with a demonstrated history of working in the computer software industry. Skilled in Node.js, MongoDB, Elasticsearch, MySql, Redis. Good knowledge of Scala, AngularJS, React, CSS and Docker. Professional Software Engineer with a Bachelor's degree in Computer Science from Faculty of Computers and Information, Mansoura University. [DE] Ich bin ein erfahrener Softwareentwickler mit einer nachgewiesenen Historie in der Computer-Software-Industrie. Bewandert in Node.js, MongoDB, Elasticsearch, MySql, Redis. Gute Kenntnisse in Scala, AngularJS, React, CSS und Docker. Professioneller Software-Ingenieur mit einem Bachelor-Abschluss in Informatik von der Fakultät für Computer und Information, Mansoura University.
Mansoura University
Bachelor of Science - BS, Computer Science
January 1, 2010 – January 1, 2014
Zendesk
Staff Software Engineer
March 1, 2026 – Present
Berlin, Germany
Zendesk
Senior Software Engineer
May 1, 2024 – March 1, 2026
Berlin, Germany
Zendesk AI agents (Ultimate)
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November 1, 2022 – April 1, 2024
Berlin, Germany
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Senior Software Engineer
November 1, 2019 – May 1, 2021
Los Angeles County, California, United States (remote)
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Senior Software Engineer
September 1, 2019 – September 1, 2020
remote
Crowd Analyzer
Senior Software Engineer
September 1, 2018 – November 1, 2019
Egypt
elmenus.com
Backend Engineer
May 1, 2017 – August 1, 2018
Egypt
SpimeSenseLabs
Software Developer (Node.js)
May 1, 2016 – April 1, 2017
Cairo, Egypt
Information Technology Institute (ITI)
Software Engineer Intern
October 1, 2015 – June 1, 2016
Cairo Governorate, Egypt
MongoDB Sharding Strategies
MongoDB
June 28, 2026 – Present
Front-End Web UI Frameworks and Tools
Coursera Course Certificates
June 28, 2026 – Present
DevOps Essentials
Linux Academy
June 28, 2026 – Present
AWS concepts
Linux Academy
June 28, 2026 – Present
Google Cloud Fundamentals: Core Infrastructure
Coursera
June 28, 2026 – Present
How to Use Generative AI: Building an AI-First Mindset
June 28, 2026 – Present
Front-End JavaScript Frameworks: AngularJS
Coursera Course Certificates
June 28, 2026 – Present
Ruby on Rails: An Introduction
Coursera Course Certificates
June 28, 2026 – Present
Introduction to CSS3
Coursera Course Certificates
June 28, 2026 – Present
Node.js: Security
June 28, 2026 – Present
Understanding TypeScript - 2021 Edition
Udemy
June 28, 2026 – Present
Getting Started with Google Kubernetes Engine
Coursera
June 28, 2026 – Present
MongoDB Indexing Design Fundamentals
MongoDB
June 28, 2026 – Present
What Is Generative AI?
June 28, 2026 – Present
edX Honor Code Certificate for Introduction to Linux
edX
June 28, 2026 – Present
Server-side Development with NodeJS
Coursera Course Certificates
June 28, 2026 – Present
DevOps Foundations
June 28, 2026 – Present
Learning GraphQL
June 28, 2026 – Present
M001: MongoDB Basics
MongoDB University
June 28, 2026 – Present
M103: Basic Cluster Administration
MongoDB University
June 28, 2026 – Present
Architecting with Google Kubernetes Engine: Foundations
Coursera
June 28, 2026 – Present
Monitoring and Observability with Datadog
June 28, 2026 – Present
Introduction to HTML5
Coursera Course Certificates
June 28, 2026 – Present
HTML, CSS and JavaScript
Coursera Course Certificates
June 28, 2026 – Present
Terraform Basics: Automate Provisioning of AWS EC2 Instances
Coursera
June 28, 2026 – Present
Cultural Fit Analysis
The candidate has a diverse background working with various companies, from startups to larger organizations like Zendesk, and across different sectors (e-commerce, IoT, real estate). This breadth of experience suggests adaptability. However, the target role is 'Frontend Developer', while the candidate's recent and most detailed experience is heavily backend-focused. This misalignment could impact cultural fit if the role requires a primary frontend specialist.
Soft Skills & Operational Fit
The candidate's resume descriptions highlight contributions to the full lifecycle of features, guiding new developers, and architecting scalable solutions, suggesting strong operational fit and leadership potential. However, without specific psychometric test results, a detailed assessment of work attitude, stress handling, and team collaboration is not possible.