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Technical Support Specialist with 2+ years in Desktop Support & Network Troubleshooting
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Assessing your cultural and operational fit
IT Assistant with 2 years and 9 months of experience across various IT support functions, including software installation, network troubleshooting, user account management, and hardware configuration. Proficient in providing desktop and remote support, resolving technical issues, and maintaining system integrity. Skilled in using ticketing tools, Active Directory, and various testing tools, with a strong foundation in multiple operating systems and application software. Eager to leverage technical expertise to ensure efficient IT operations and user satisfaction.
baba saheb bhimRao Ambedkar university Bihar
B.Com · Commerce
August 1, 2018 – June 30, 2018
Uneecops Technologies
IT Assistant
September 1, 2025 – Present
India
Shapoorji Pallonji and Company
IT Assistant
August 1, 2023 – August 1, 2025
India
Cultural Fit Analysis
The candidate's experience is consistently within IT Assistant roles, focusing on direct technical support and system maintenance. This aligns well with the operational demands of a Technical Support Specialist. The breadth of technical tasks performed, from hardware to software and network troubleshooting, indicates adaptability and a willingness to handle diverse IT issues. However, the resume lacks details on collaborative projects, team leadership, or contributions to broader IT strategy, which might be expected for a senior cultural fit. The projects section is empty, limiting insight into diverse experiences.
Soft Skills & Operational Fit
The candidate demonstrates a strong operational fit for a Technical Support Specialist role, evidenced by their detailed descriptions of hands-on support activities, troubleshooting, and system management. The repeated emphasis on documenting support activities and responding to tickets within SLAs suggests an understanding of operational best practices. However, the resume does not provide explicit examples of soft skills like advanced problem-solving methodologies, conflict resolution with users, or proactive system improvement initiatives, which are crucial for senior roles. The experience is primarily reactive support.