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Entry-level Customer Support Associate with strong communication and problem-solving skills.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Motivated and enthusiastic graduate with strong communication, problem-solving, and organizational skills, seeking a non-IT role to begin my career. Known for being a quick learner, team player, and adaptable to dynamic environments. Eager to contribute to business operations, customer service, administration, or back-office roles while continuously growing professionally. Committed to delivering quality work and supporting organizational goals through dedication and integrity.
PRIST University
BTECH · CSE
August 1, 2016 – June 30, 2021
Amala Annai matric HR Sec School
XII
June 1, 2013 – May 31, 2014
Amala Annai Matric Hr. Sec School
X
June 1, 2011 – May 31, 2012
MPLS Traffic Engineering Using TE Tunnels
February 1, 2020 – February 29, 2020
Worked on optimizing network traffic flow through Multiprotocol Label Switching (MPLS) Traffic Engineering. The project aimed to enhance data transmission efficiency and reduce traffic congestion in IP networks by dynamically managing traffic tunnels and routes. Key Objectives: Prevent traffic collisions and bottlenecks in data communication networks. Ensure efficient utilization of network bandwidth through TE (Traffic Engineering) tunnels. Establish optimal path routing between source and destination using MPLS.
Attended Symposium Technical Events in Various Colleges
Unknown
June 1, 2026 – Present
Certified For Front End Development Course
Login 360
December 1, 2022 – Present
Certified For Python Internship
Shaiyash info Solutions
September 1, 2022 – Present
Certified For Java Full Stack Course
Greens Technology
June 1, 2021 – Present
Grade 5.1 Achieved in Robotics
IIT Bhubaneshwar
June 1, 2018 – Present
Cultural Fit Analysis
The candidate's profile indicates a motivated and enthusiastic graduate eager to contribute to business operations and customer service. Their participation in various technical events and certifications suggests a proactive learning attitude. The project diversity, ranging from network engineering to robotics, shows a broad interest, though the primary focus of their resume is on technical skills rather than direct customer support experience. The stated desire for a 'non-IT role' to begin their career, despite a CSE degree and technical certifications, suggests adaptability and an open mind to different career paths, which can be a positive for cultural fit in a dynamic environment.
Soft Skills & Operational Fit
The candidate's professional summary highlights strong communication, problem-solving, and organizational skills, which are crucial for a Customer Support Associate role. Their core skills list includes Customer Relationship Management, Verbal & Written Communication, Conflict Resolution & Patience, Empathy and Active Listening, Time Management, MS Office, Email & Phone Etiquette, and basic exposure to CRM tools. These align well with the operational demands of customer support. The academic project also involved collaboration and documentation, further supporting operational fit.