Balaji SUNDARAM

Chennai, india

Since May 9, 2025

Skills

Team CollaborationBackend

Experience

Swipewire Technologies Pvt. Ltd.

Bank Alliance Manager

November 1, 2023 – December 1, 2023

Chennai, India

Quants Block (OPC) Pvt. Ltd.

Forex Negotiator & Handler

July 1, 2022 – October 1, 2023

Chennai, India

Sutherland global services

Customer Loyalty Team Manager

June 1, 2013 – January 1, 2019

Chennai, India

HCL B-Serve

Team Manager

April 1, 2010 – May 1, 2013

Chennai, India

SRM Infotech

Channel Partner

March 1, 2008 – March 1, 2010

Chennai, India

M/s. THOMSON LEARNING

Residential Territory Marketing Manager

July 1, 2005 – April 1, 2008

Chennai, India

ICICI Corporate & Premium Cards

Business Development Executive

September 1, 2002 – June 1, 2005

Chennai, India

Key Strengths

Extensive experience (10+ years) in customer service management, team leadership, and client-facing roles across diverse industries.
Demonstrated ability to manage and grow teams, including expanding a Customer Service team from 15 to 50+ members.
Proven track record in process improvement and operational efficiency, evidenced by a Six Sigma Green Belt certification and initiatives like introducing NPS and optimizing vendor management.
Direct experience in Business Development (ICICI Corporate & Premium Cards) and Alliance Management (Swipewire Technologies), highly relevant to a Senior BDM role.
Experience in strategic planning, negotiation, and managing complex client relationships, including handling escalations and litigation issues.
Ability to manage procurement, logistics, and delivering partners, ensuring operational effectiveness.

Cultural & Operational Fit

Cultural Fit Analysis

The psychometric test score of 0 (resulting in a 1% score for this evaluation) indicates a critical mismatch or a failure to complete the assessment adequately. This raises significant concerns regarding logical reasoning, work attitude, stress handling, and team collaboration, which are essential for any senior role. Without further context or re-evaluation, this score is a major red flag for cultural fit.

Soft Skills & Operational Fit

AI is analyzing your overall score…

Identifying your key strengths…

Evaluating your skill match against the job requirements…

Assessing your cultural and operational fit

Key Strengths

Extensive experience (10+ years) in customer service management, team leadership, and client-facing roles across diverse industries.
Demonstrated ability to manage and grow teams, including expanding a Customer Service team from 15 to 50+ members.
Proven track record in process improvement and operational efficiency, evidenced by a Six Sigma Green Belt certification and initiatives like introducing NPS and optimizing vendor management.
Direct experience in Business Development (ICICI Corporate & Premium Cards) and Alliance Management (Swipewire Technologies), highly relevant to a Senior BDM role.
Experience in strategic planning, negotiation, and managing complex client relationships, including handling escalations and litigation issues.
Ability to manage procurement, logistics, and delivering partners, ensuring operational effectiveness.

Cultural & Operational Fit

Cultural Fit Analysis

Soft Skills & Operational Fit