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Customer Service Manager with 3+ years in Financial Services & Marketing
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Personable and dedicated Customer Service Manager with extensive experience in financial industry for more than 3.5 years. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
NERIM GROUP OF INSTITUITIONS
MBA · Human Resources Management
August 1, 2024 – June 30, 2024
GAUHATI UNIVERSITY
Master of Science · Environmental Science
August 1, 2019 – June 30, 2019
GUWAHATI COLLEGE
Bachelor of Science · Zoology
August 1, 2017 – June 30, 2017
B BOROOAH COLLEGE
HS Science
June 1, 2013 – May 31, 2013
MODERN HIGH SCHOOL
HSLC (SEBA)
June 1, 2011 – May 31, 2011
INSTITUTE OF ELECTRONICS ENGINEERS
PGDCA
N/A – Present
TATA MOTORS
Marketing intern
January 1, 2024 – February 1, 2024
Guwahati, Assam, India
TOPCEM CEMENT
Human Resources Intern
July 1, 2023 – August 1, 2023
Guwahati, Assam, India
HDFC BANK LTD
Assistant Manager
April 1, 2021 – September 1, 2022
Guwahati, Assam, India
ICICI PRUDENTIAL LIC
Financial Services Manager
August 1, 2019 – April 1, 2021
Guwahati, Assam, India
PROGRESSIVE COACHING CENTRE
Assistant Teacher
February 1, 2017 – May 1, 2019
Guwahati, Assam, India
Study on Agricultural pollution due to Paper Mill Industry Nearby Baihata Chariali, kamrup(M) during Msc
June 25, 2026 – Present
Successfully completed on Academic Major Projects on the " Study on Agricultural pollution due to Paper Mill Industry Nearby Baihata Chariali, kamrup(M) during Msc
The disposal and environmental management at Guwahati Oil Refinery, Noonmati
June 25, 2026 – Present
Successfully completed a survey during Msc on " The disposal and environmental management at Guwahati Oil Refinery, Noonmati
NISM License
Unknown
January 1, 2022 – Present
IRDAI License
Unknown
January 1, 2022 – Present
Cultural Fit Analysis
The candidate's diverse experience across banking, financial services, marketing, and HR, along with academic projects in environmental science, suggests a broad perspective and adaptability. Involvement in social service and liaison roles indicates a proactive and collaborative nature. The target role of Customer Service Manager aligns well with the candidate's experience in customer interaction, relationship building, and satisfaction management. The breadth of skills and varied industry exposure contribute positively to cultural fit, indicating an individual who can adapt to different organizational environments and contribute to diverse teams.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills such as adaptability, interpersonal skills, teamwork, and a positive attitude, as highlighted in the resume summary. Operational fit is suggested by experience in developing operational strategies and managing customer service inquiries, which are critical for a Customer Service Manager role. The candidate's experience in analyzing internal feedback surveys and establishing customer satisfaction monitoring processes indicates a data-driven approach to improving operations.