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Customer Support Associate with 2+ years in customer service and support.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Customer-centric support professional committed to resolving queries efficiently and enhancing the customer journey in order to to contribute to revenue growth through consultative selling and outstanding service delivery. Seeking a role in a growth-driven organization where I can utilize my interpersonal and technical skills to ensure client satisfaction and loyalty.
Patliputra University
Bachelors in Commerce · Commerce
August 1, 2018 – June 30, 2021
Bihar School Examination Board
Intermediate in Commerce · Commerce
June 1, 2016 – May 31, 2018
CBSE
Matriculation
June 1, 2015 – May 31, 2016
Teleperformance
Customer Service Associate
June 1, 2024 – June 1, 2025
Gurgaon, Haryana, India
CANCER CONTROL MISSION
Volunteer
June 1, 2023 – June 1, 2024
Gurgaon, Haryana, India
Cultural Fit Analysis
The candidate's experience as a volunteer for a non-profit organization demonstrates a commitment to community and a willingness to engage in impactful work, suggesting a positive cultural fit for organizations valuing social responsibility. Their customer-centric summary also indicates an alignment with service-oriented cultures. The breadth of skills, though limited, aligns well with the target role.
Soft Skills & Operational Fit
The candidate exhibits strong customer-centricity, problem-solving abilities, and communication skills, which are crucial for a Customer Support Associate role. Their experience in a volunteer capacity also suggests a proactive and organized approach to tasks like data management and follow-ups. The resume highlights an ability to work within service level agreements (SLAs) and stay updated on product knowledge, indicating good operational fit.