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Senior QA Analyst with 5+ years of functional testing experience across global insurance platforms.
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Results-driven QA Analyst with 5+ years of functional testing experience across global insurance platforms, including Duck Creek Policy & Billing (PAS), Underwriting Workbench, and Health Insurance systems. Delivered zero critical production defects across 3 major UK and international insurer engagements. Deep expertise across the full policy lifecycle — quote to cancellation — with a track record of identifying high-impact defects early, improving release confidence, and partnering directly with clients and business stakeholders. Recognized consistently as a top performer at Capgemini.
Lakshmi Narain College of Technology & Excellence
Bachelor of Engineering (B.E.) · Electronics & Communication
August 1, 2016 – June 30, 2020
Capgemini Technology Services India Ltd
Associate Consultant – QA
November 1, 2020 – Present
India
Bupa Global Health Insurance
November 1, 2024 – June 30, 2026
Global health insurance platform serving international customers across multiple markets. Responsible for functional quality across policy enrollment, benefits, and customer journey modules. Own end-to-end functional testing for enrollment, coverage rules, eligibility, and benefits validation across international customer segments - ensuring zero regression leakage into production. Execute full regression cycles aligned to sprint cadence; maintain defect dashboards in TFS enabling sprint-over-sprint quality trend tracking. Drive early defect identification by reviewing BRDs and acceptance criteria with BAs before test execution begins, reducing rework cycles. Collaborate directly with developers and product owners to resolve blockers within sprint timelines, maintaining release schedule integrity.
Beazley Group - Underwriting Workbench
June 1, 2023 – November 1, 2024
Commercial insurance underwriting platform for a leading Lloyd's of London syndicate. Led QA across complex underwriting scenarios and multi-line commercial policies. Achieved 95%+ functional coverage across underwriting workflows by designing comprehensive test suites covering edge cases in risk evaluation, policy terms, and premium calculations. Applied risk-based testing methodology to triage high-impact business scenarios first — contributing to a ~30% reduction in post-release defects compared to prior release cycles (measured via JIRA defect escape rate). Served as the primary QA interface during UAT, facilitating business sign-off by translating technical defect status into business-impact language for non-technical stakeholders. Delivered client-facing quality demos at end of sprint, covering coverage metrics, defect trends, and release readiness — received direct appreciation from the client QA lead.
RSA Account Unity - Duck Creek Policy & Billing
November 1, 2020 – June 1, 2023
Core policy administration and billing platform for RSA's UK Motor and Home insurance products. Involved across multiple Agile releases on one of Capgemini's flagship UK insurance accounts. Designed and executed 500+ Duck Creek-specific functional test cases covering the complete UK motor and home policy lifecycle: Quote generation, new business binding, mid-term adjustments (MTAs), renewals, and cancellations; Rating and underwriting rule validation to verify accurate premium calculations against risk factors and business rules; Billing workflows including invoicing, payment schedules, mid-term billing adjustments, refunds, and financial reconciliation. Maintained zero critical production defects across 4+ go-live releases — validated through post-release hyper care monitoring and incident tracking in JIRA. Collaborated with UK business users and compliance teams to validate regulatory requirements embedded in Duck Creek configuration, ensuring adherence to FCA-regulated policy terms. Accelerated defect triage cycles by documenting defects with clear business impact statements, reducing average resolution time within the sprint.
Cultural Fit Analysis
The candidate's experience across multiple major UK and international insurer engagements at Capgemini, a global consulting firm, suggests adaptability to diverse work cultures and client environments. Their recognition as a 'Top Performer' and 'Capgemini Star of the Month' indicates a proactive and results-oriented mindset, aligning well with high-performance cultures. The breadth of projects and consistent focus on quality and client satisfaction demonstrate a strong cultural fit for roles requiring dedication and impact.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in client-facing communication, stakeholder management, and cross-functional collaboration, evidenced by facilitating UAT, delivering client demos, and receiving direct appreciation. Their experience in Agile/Scrum environments indicates a good operational fit for dynamic project settings, with a focus on early defect identification and maintaining release schedules.