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Customer Success Manager with 5+ years in SaaS & Client Relationship Management
Customer Success professional with 5+ years of experience in SaaS and client-facing roles, delivering personalized support, managing customer relationships, and improving satisfaction, engagement, and retention. Experienced in supporting business partners and direct customers through chat, email, and virtual meetings in fast-paced international environments. Strong background in KPI tracking, CRM management, issue resolution, churn reduction, customer feedback collection, and product demos. Fluent in English with strong communication, empathy, and relationship-building skills.
Oracle GloriaFood
Customer Success Manager
May 1, 2021 – Present
Bucharest, Bucharest, Romania
FedEx TNT
Operations Support Agent
December 1, 2020 – May 1, 2021
Bucharest, Bucharest, Romania
Studio Rock
Marketing Project Assistant & PR Manager
March 1, 2020 – December 1, 2020
Bucharest, Bucharest, Romania
Norwegian Cruise Lines / Celebrity Cruises
Cruise Staff / DJ
August 1, 2012 – February 1, 2020
Miami, Florida, United States
Radio Nord-Est Iasi
Programming Director / Production Manager
March 1, 2002 – July 1, 2012
Iaşi, Iași County, Romania
Cultural Fit Analysis
The candidate's diverse professional background, including roles in entertainment and media, suggests adaptability and strong interpersonal skills. Their experience in international environments (FedEx TNT, Norwegian Cruise Lines) indicates an ability to work with diverse cultures and audiences. The current role as a Customer Success Manager at Oracle GloriaFood aligns well with the target role, demonstrating a commitment to the field. The breadth of experience, while not always directly technical, shows a versatile individual capable of engaging with various stakeholders.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as communication, empathy, and relationship-building, which are crucial for a Customer Success Manager. Their experience in managing diverse customer interactions and proactive problem-solving indicates a good operational fit for customer-centric roles. The ability to track KPIs and manage CRM records suggests an organized and data-aware approach to customer success.