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Data Analyst with 1+ years in Data Analytics & Finance.
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Results-driven MBA graduate with over 1 year of experience in BPO and a strong academic background in Finance and Business Analytics, seeking a role as an Analyst. Skilled in SQL, Power BI, Excel, and basic Python with hands-on exposure in data visualization, reporting, and translating complex datasets into actionable operational insights. Proven ability to track and optimize critical KPIs including CSAT, DSAT, and AHT while collaborating with cross-functional teams in fast-paced environments.
Barkatullah University, Bhopal
Master of Business Administration · Finance and Business Analytics
August 1, 2024 – June 30, 2026
Vikram University, Ujjain
Bachelor of Business Administration · Human Resource Management
August 1, 2020 – June 30, 2023
IBM
Business Analyst Intern
May 1, 2025 – July 1, 2025
Hyderābād, Telangana, India
Teleperformance
Customer Care Executive
July 1, 2021 – September 1, 2022
Indore, Madhya Pradesh, India
Financial Performance and Optimization Analysis
June 1, 2026 – Present
Forecasted revenue and hiring scenarios, detected a profit margin decline from 47.1% to 42.8% with increased workforce. Delivered data-driven recommendations on optimal hiring strategy by evaluating revenue growth, cost impact, and profitability trade-offs.
Port Logistics and Renewable Energy Analytics
June 1, 2026 – Present
Identified significant regional differences using ANOVA which enabled performance benchmarking and determined customer behavior impact using Chi-square test. Provided quantitative insights to support capacity planning, resource optimization, and strategic decision-making including demand forecasting and identification of high-performing regions.
Microsoft Excel from Beginner to Advanced
Udemy
June 1, 2026 – Present
SQL for Data Science
Coursera
June 1, 2026 – Present
Data Analysis using Python
IBM
June 1, 2026 – Present
NISM VA
NISM
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's academic projects demonstrate an ability to work on diverse analytical problems, from financial performance to logistics and renewable energy. The blend of a BBA in HR and an MBA in Finance and Business Analytics, coupled with a customer service background, suggests adaptability and a broad perspective. The certifications indicate a self-starter attitude, which is a positive cultural fit for roles requiring continuous learning. However, the lack of professional experience directly as a Data Analyst might require some ramp-up in a dedicated data-centric team.
Soft Skills & Operational Fit
The candidate's experience as a Customer Care Executive suggests strong communication, problem-solving, and customer service skills, which are valuable for understanding business requirements and presenting data insights. The ability to monitor and work on KPIs indicates a results-oriented mindset. The internship at IBM, though future-dated, points to an interest in business analysis and research.