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IT Operations Analyst / Business Analyst with 1+ years in Incident Management & Data Reporting
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
MCA-qualified IT Service Desk Analyst with 2+ years of experience in incident management, process documentation, SLA adherence, and cross-functional operations support. Hands-on with ServiceNow, Salesforce CRM, and Riskonnect; proficient in data validation, dashboard reporting, and SOP authoring. Quick learner with strong communication skills, proven ability to collaborate with global teams, and a track record of improving workflows and reducing operational inefficiencies.
Dr. D.Y. Patil Institute of Management & Research, Pune
Master of Computer Applications (MCA)
August 1, 2023 – June 30, 2025
IMS, Jammu University
Bachelor of Computer Applications (BCA)
August 1, 2021 – June 30, 2023
Tech Mahindra Ltd
Associate - IT Operations & Service Desk
September 1, 2025 – Present
Pune, Maharashtra, India
Cummins Inc.
Intern - Risk, Insurance & Operations
January 1, 2025 – July 1, 2025
Pune, Maharashtra, India
AZ-305 Azure Solutions Architect
Unknown
June 1, 2026 – Present
Tableau Data Visualization Basic Tutorial
SkillUp
June 1, 2026 – Present
Power BI Certificate
SkillUp
June 1, 2026 – Present
AZ-104 Microsoft Azure Administrator
Unknown
June 1, 2026 – Present
AZ-700 Azure Network Engineer
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience with global teams at Cummins Inc. and Tech Mahindra Ltd. suggests an ability to work in diverse environments. Their involvement in various initiatives, from risk management to IT operations, indicates adaptability and a willingness to take on different challenges. The pursuit of multiple Azure certifications (AZ-104, AZ-700, AZ-305) shows a commitment to continuous learning and professional development, which aligns well with a growth-oriented culture. However, the lack of diverse project experience outside of IT operations and risk management might limit their exposure to broader business contexts.
Soft Skills & Operational Fit
The candidate demonstrates strong organizational skills through MIS reporting and quality audits. Their experience in SOP creation and workflow documentation indicates a methodical approach to operations. Collaboration with cross-functional and global teams highlights good teamwork and communication skills, essential for an IT Operations Analyst role. The focus on SLA compliance and identifying recurring issues shows a proactive problem-solving attitude.