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Engineer with 10+ years in Customer Value Management & Analytics
Telecom & Digital Transformation Leader with 19+ years of global experience in Customer Value Management (CVM), Product Development, Business Intelligence & Analytics, Sales Planning / Strategy and FP&A across India and 15+ international markets. Proven expertise in leading both Prepaid and Postpaid businesses, driving ARPU growth, reducing churn, expanding market share, strengthening customer loyalty and accelerating digital adoption through analytics led lifecycle strategies - Proven track record of leading cross-functional roles spanning Sales, Marketing, Finance, Service Delivery, COO Office and Project Management, with a strong focus on operational efficiency, business optimization and sustainable revenue growth. Consistently ranked among the top 10% performers for execution excellence, strategic foresight and visionary leadership. - Expert in digital transformation & automation, leveraging platforms such as Power BI, SQL, VBA (Macros), Python (NumPy, Pandas, Matplotlib,Sesborn), Qlik Sense, GCP, Salesforce, COGNOS, Hyperion and Microsoft 365 to deliver data-driven decisions, AI-powered insights and process automation.
Symbiosis, Pune
MBA (PGDIT)
August 1, 2009 – June 30, 2009
Kurukshetra University
MCA
August 1, 2007 – June 30, 2007
Kurukshetra University
PGDCA
August 1, 2004 – June 30, 2004
Kurukshetra University
B.Com
August 1, 2002 – June 30, 2002
DNIIT
Diploma in Software Engineering
August 1, 2001 – June 30, 2003
Colt Technology Services
Lead-Sales Strategy, Analytics & Financial Planning
January 1, 2019 – Present
India
Vodafone Idea Ltd
Senior Manager-Digital Strategy| Driving Growth, Retention & Innovation
December 1, 2010 – January 1, 2019
India
Reliance Communication
Deputy Manager-Business Analyst, Enterprise Unit
March 1, 2008 – December 1, 2010
India
Idea Cellular Ltd
Senior Executive-Project Management
June 1, 2007 – March 1, 2008
India
TATA Indicom
Executive-Sales Operation Analysis
April 1, 2006 – June 1, 2007
India
Airtel
Officer -Business Reporting, Service Delivery
May 1, 2004 – April 1, 2006
India
Data Science (Machine Learning, Artificial Intelligence)
CampusX
December 1, 2025 – Present
Business Forecasting & Statistics
NPTEL - IIT Bombay
January 1, 2025 – Present
Expert in Power BI (M Language, DAX) & VBA - Advanced
Unknown
January 1, 2024 – Present
SQL for Data Engineering
LinkedIn Learning
January 1, 2024 – Present
Digital Marketing Certification
I-Elevate & University of Illinois (Coursera)
January 1, 2023 – Present
Cultural Fit Analysis
The candidate's extensive experience across multiple reputable telecommunications companies (Colt, Vodafone Idea, Reliance, Idea Cellular, TATA Indicom, Airtel) demonstrates adaptability and a broad understanding of different corporate cultures. Their involvement in diverse projects, from sales strategy and financial planning to digital marketing and BI innovation, indicates a versatile skill set and a willingness to take on varied challenges. The focus on driving growth, retention, and innovation, coupled with a track record of leading digital transformation, suggests a forward-thinking and adaptable mindset. The candidate's continuous pursuit of certifications in Data Science, Business Forecasting, Power BI, and SQL indicates a commitment to continuous learning and staying current with industry trends, which is a strong cultural fit for dynamic and evolving technical environments.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, cross-functional collaboration, and strategic thinking. Their experience in managing multi-million-euro budgets, leading diverse teams, and driving digital transformation initiatives indicates a high level of operational fit for senior engineering roles that require strategic oversight and business acumen. The consistent recognition and awards throughout their career highlight a proactive and results-oriented work attitude. The candidate's ability to identify workflow bottlenecks, streamline processes, and optimize resources aligns well with operational excellence.