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Trainer with 5+ years in Training & Development and Customer Support
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Experienced and results-oriented Training Professional with over 5 years of expertise in process and product training, SOP compliance, virtual facilitation, and cross-functional coordination across the e-commerce, retail, and insurance sectors. Proficient in delivering engaging training modules, conducting audits, and implementing corrective measures to improve team performance and service quality. Adept at tracking training impact and preparing strategic reports to support operational excellence.
Mumbai University
B.A.F · Financial Markets
N/A – June 30, 2017
Maharashtra Board of University
HSC
N/A – May 31, 2013
Maharashtra Board of University
SSC
N/A – May 31, 2011
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Kankei Pvt Ltd (Johnsons Johnson)
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Sales Executive
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Cultural Fit Analysis
The candidate has worked across diverse industries including financial services, e-commerce, retail, and insurance, indicating adaptability and a broad understanding of different business environments. Their progression from Customer Care Executive to Sr. Executive Trainer shows a commitment to growth and a focus on people development. The variety of roles and responsibilities, particularly in training and coordination, aligns well with a dynamic organizational culture that values continuous learning and improvement.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in communication, stakeholder management, and team coaching, which are crucial for a Trainer role. Their experience in developing training content, delivering virtual sessions, and managing training logistics indicates a good operational fit. The ability to adapt training methods (e.g., voice-over modules, live call barging) to different contexts is a positive indicator.