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Leader of Azure Data, AI & Analytics supportability at Microsoft
Global product and innovation executive with 20+ years leading large scale transformation, AI modernization, and customer success across organizations of 175+. I’ve delivered $150M+ in business impact through AI, product reliability, and operational excellence. At Microsoft, I spearheaded enterprise GenAI integration across the global Azure Data & AI support ecosystem—cutting case resolution time by 5 days, saving $36M annually, and achieving 85% Copilot adoption. My leadership of the supportability and reliability investments generating $51M+ in savings, 30% case deflection, and an 8.7% lift in Azure consumption. Recognized as a cultural and operational transformer, I build resilient, high performing teams that thrive through disruption—consistently achieving 85%+ employee thriving and strong promotion velocity. My focus: scaling organizations, operationalizing innovation, and delivering enterprise level outcomes. Education & Leadership Snapshot: Master’s in Legal Studies (in progress), Seattle University School of Law; MS in Technology Commercialization from UT Austin; CE&S Site Community Leader for Puget Sound–Redmond.
Seattle University School of Law
Master of Legal Studies (LAW), Technology, Innovation, and Entrepreneurship
January 1, 2025 – December 1, 2028
Texas McCombs School of Business
Master's degree (MSTC), Technology Commercialization and Entrepreneurship, Business Development, Product Marketing
January 1, 2018 – January 1, 2020
Southern Methodist University
Graduate Business Analytics Certificate, Business Analytics
January 1, 2017 – January 1, 2017
Bangalore University
Bachelors in Engineering, Mechanical
January 1, 1997 – January 1, 2001
Microsoft
SENIOR DIRECTOR OF SUPPORTABILITY, AZURE DATA & AI
January 1, 2022 – Present
Microsoft
DIRECTOR OF SUPPORTABILITY, AZURE DATA
August 1, 2019 – January 1, 2022
Microsoft
SR. PRODUCT SUPPORT PLANNER, AZURE DATA & BI PRODUCTS
June 1, 2017 – July 1, 2019
Microsoft
SR. ESCALATIONS MANAGER (DYNAMICS CRM)
December 1, 2014 – June 1, 2017
Microsoft
GROUP MANAGER (M2)-WINDOWS, SYSTEMS CENTER & OUTSOURCED MANAGEMENT DIVISION
January 1, 2012 – December 1, 2014
Microsoft
Global Quality Program Manager
July 1, 2009 – December 1, 2011
Cultural Fit Analysis
The candidate's long tenure at Microsoft and experience in diverse leadership roles suggest adaptability and a strong understanding of large enterprise environments. Their focus on driving employee thriving scores, embedding DEI principles, and building accountability aligns with positive cultural contributions. However, the resume primarily highlights management and operational leadership rather than direct hands-on security engineering, which might require a cultural adjustment to a more technical, individual contributor-focused security role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, change management, and communication skills through their extensive experience at Microsoft. Their ability to cultivate high-performing cultures, drive operational clarity, and manage complex transformations indicates a high operational fit. They have a proven track record of strategic thinking, problem-solving, and influencing at senior levels.