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Business Development Executive with 3+ years in End-to-End Order Management & Workflow Optimisation
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Results-driven Operations & Customer Success Professional with 3+ years of progressive experience managing high-volume service operations, cross-functional workflows and client lifecycle management for Indian and international (US/Canada) markets. Demonstrated ability to improve operational efficiency, reduce turnaround times and drive a 100% uplift in client satisfaction scores. Experienced in end-to-end order management, SLA-driven support delivery, business development and AI-assisted process automation. Proficient in Google Workspace, Notion, Trello, Apollo.AI and Fillout. MBA-qualified with a strong foundation in strategic operations, stakeholder management and continuous improvement.
Woolf University
Master of Business Administration (MBA)
July 1, 2024 – February 1, 2026
Maharshi Dayanand University
Bachelor of Business Administration (BBA)
August 1, 2019 – July 1, 2022
Kalyani Public School
10+2 · Science
July 1, 2017 – March 1, 2019
ResumeGuru India
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August 1, 2024 – Present
India
Brand Visage Communication
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Advology Solutions
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Prompt Engineering
Let's Upgrade
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Cultural Fit Analysis
The candidate's diverse experience across operations, customer service, and business development roles, coupled with an ongoing MBA, indicates a strong drive for continuous learning and adaptability. Their involvement in client retention campaigns and proactive follow-ups suggests a client-centric approach, which aligns well with a growth-oriented culture. The breadth of skills and tools used also points to a willingness to embrace new technologies and methodologies.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in customer service, client relationship management, and cross-functional collaboration. Their experience in workflow optimization, process improvement, and AI automation indicates a proactive and efficient operational fit. The ability to manage high-volume client interactions and maintain SLA-bound support suggests strong organizational and time management skills.