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Business Analyst Lead with 6+ years in BFSI, Fintech, and CRM migration.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Senior Business Analyst with 5+ years experience delivering end-to-end mobile and web application solutions across BFSI, Fintech, and CRM migration. Skilled in translating business needs into functional workflows, automation, and reports, while driving usability, compliance, and performance improvements through Agile project management collaboration
Lovely professional university
B.Tech · Computer Science
April 1, 2016 – April 1, 2020
St Xavier's
PCM + Economics
March 1, 2003 – March 1, 2016
Virtusa
Buisness Analyst
May 1, 2024 – Present
Artech/Cognizant
Buisness Analyst
September 1, 2022 – May 1, 2024
Think & Learn Pvt Ltd
Buisness Analyst
July 1, 2019 – August 1, 2022
ICICI Customer App Development Project
May 4, 2026 – Present
• Leading Goverment of India end-to-end integration of ICICI Prudential's insurance application with the national Bima Sugam platform, ensuring all functional, regulatory, and interoperability requirements are met across onboarding and policy servicing journeys. • Managing CKYC regulatory compliance by translating business and RBI/IRDAI guidelines into API requirements, coordinating with backend, security, and product teams to ensure mandatory KYС validation and customer data updates across all journeys. • Secure multi-login options (Face ID, fingerprint, MPIN) for faster, safer access. • Customer dashboard revamp showing policy status, maturity dates, and downloadable statements. • New category for pre-insurance customers to track application form fill-up, KYC/CKYC • completion, payment confirmation, and policy enrollment. • Policy details view with coverage, benefits, fund value, and downloadable documents. • Resolved slow policy data loading by validating API responses and coordinating backend optimization. • Fixed document download failures, ensuring compliance with data protection norms. • Implemented cheque reprocessing workflows for lost cheque cases or incorrect details, reducing resolution time. • Used Google Firebase for crash analytics, performance monitoring, and user journey tracking. • Validated database changes to ensure accurate policy data display and transaction consistency. • Facilitated API to SSIS integration, enabling seamless backend data synchronization. • Coordinated with business, UX, and development teams for smooth releases. • Conducted feature demos for ICICI stakeholders. • Oversaw UAT execution and closure for enhancements and fixes.
Google Cloud – Business Analyst (Salesforce Data Integrity & Process Automation)
May 4, 2026 – Present
• Developed automated reports and dashboards for Finance and Data Ops to monitor duplicate record trends, order correction timelines, and SLA adherence, enabling early identification of potential billing errors. • Integrated process automation via Salesforce Flow to trigger alerts when duplicate records are detected, automatically route cases to Data Ops, and log resolution status in real time. • Led UAT with cross-functional teams to validate the workflow, capture exceptions, and fine-tune automation logic before deployment. Managed stakeholder communication by providing Finance with issue-resolution updates, sharing weekly trend reports with Sales Ops, and delivering documentation & training materials for internal teams to ensure adoption.
Business Analyst – LeadSquared to Salesforce CRM
May 4, 2026 – Present
• Mapped and redesigned EMI collections workflows with Business and Collections teams,documenting gaps in LeadSquared, creating PRDs, and delivering future-state Salesforce processes through joint requirement workshops. • Redesigned MIS & ETL data pipelines with Finance and FinOps teams, streamlining EMI recovery dashboards in Google Data Studio; automated KPI reporting, cutting manual prep time and enabling real-time performance tracking. Designed and embedded a QA framework in LeadSquared by creating compliance and performance checklists, sampling agent calls. Collaborated with Collections and Training teams to use QA insights for targeted coaching and improved recovery performance. • Optimized dispute, foreclosure, and NOC workflows with Business and Finance teams by embedding SLA timers, escalation triggers, and audit logs into CRM, reducing case resolution time.
Cultural Fit Analysis
The psychometric test score of 0 is a critical red flag, indicating potential severe deficiencies in logical reasoning, work attitude, stress handling, and team collaboration. This raises significant concerns about the candidate's cultural and operational fit within a team environment and ability to perform effectively in a lead role.
Soft Skills & Operational Fit
The candidate's project descriptions indicate strong capabilities in stakeholder communication, cross-functional coordination, UAT management, process documentation, and problem-solving. However, the psychometric test score of 0 is a critical concern, directly contradicting positive inferences from project work regarding logical reasoning, work attitude, stress handling, and team collaboration. This significant discrepancy requires further investigation.