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Application Support Analyst with 5+ years in enterprise operations and application support
Experienced Application Support and Production Support Engineer with 5 years of experience in enterprise operations, application support, incident management, and infrastructure support across global environments. Skilled in troubleshooting production issues, monitoring business-critical applications, analyzing system and connectivity issues, performing root cause analysis, and coordinating with cross-functional teams to ensure service availability and customer satisfaction. Experienced in ITSM processes, ServiceNow, SQL, application monitoring, and SLA-driven support within 24×7 production environments. Experienced in working with enterprise network technologies and operational tools including FortiAnalyzer, Aruba ClearPass, VeloCloud SD-WAN, Azure, Moogsoft, Statseeker, and ServiceNow. Strong understanding of routing, switching, VPN technologies, network traffic analysis, and operational support processes including Incident, Change, and Problem Management. Adept at root cause analysis, SLA-driven support, documentation, and supporting high-availability environments.
Christ College Irinjalakuda Autonomous
Bachelor of Computer Application (BCA) · Computer Application
August 1, 2017 – June 30, 2020
Tata Consultancy Services
Network Operations Analyst
January 1, 2022 – September 1, 2025
Kerala, India
Sainsbury's
Support Analyst
January 1, 2020 – January 1, 2022
Kerala, India
Salesforce Admin Training – Basic Configuration, Data Management, and Reporting
Unknown
June 1, 2026 – Present
Corporate Technical Trainings and Soft Skills Programs
Unknown
June 1, 2026 – Present
Familiar with enterprise routing and switching concepts and exposure to Cisco-based enterprise network environments
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across two distinct enterprise environments (Tata Consultancy Services and Sainsbury's) demonstrates adaptability and exposure to different organizational cultures. Their roles as 'Network Operations Analyst' and 'Support Analyst' align well with the 'Application Support Analyst' target role, indicating a clear career trajectory in support functions. The breadth of skills, including network operations, application support, database management, and ITSM, suggests a versatile individual capable of integrating into diverse technical teams. The emphasis on collaboration, stakeholder coordination, and knowledge sharing also points to a positive cultural fit.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their extensive experience in 24x7 production support, incident management, and SLA-driven environments. Their resume highlights proactive monitoring, quick turnaround on P2 incidents, and effective collaboration with cross-functional teams and business stakeholders. The ability to create SOPs and participate in RCA indicates a commitment to process improvement and operational stability. The candidate's experience in rotational shifts and on-call support further reinforces their suitability for demanding support roles.