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Application Support with 3+ years in application support & backend troubleshooting.
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Assessing your cultural and operational fit
Detail-oriented and proactive Software Specialist with 3+ years of experience in application support, backend troubleshooting, and performance analysis. Skilled in SQL, JavaScript, and data validation, with a strong foundation in analytic sand reporting. Currently upskilling to transition into a Digital Analytics role.
Shri Ram Institute of Technology Jabalpur
Masters of Computer Application
July 1, 2020 – April 1, 2022
College of Computers and Communications Jabalpur
Bachelor of Computer Application
July 1, 2017 – April 1, 2020
eClinical Works
Software Specialist
July 1, 2022 – Present
Ahmedabad, Gujarat, India
EHR Ticketing Sysytem
January 1, 2022 – June 1, 2026
Working with various US based practices to help with their EHR software. Resolving technical and user specific queries to help with different requirements Help with testing and finding bugs or enhancement in the product.
Cultural Fit Analysis
The candidate's experience in a professional setting with a focus on customer satisfaction and team collaboration suggests a good cultural fit for a support-oriented role. Their stated interest in upskilling towards Digital Analytics indicates a growth mindset, which is positive. However, the project diversity is limited to a single professional project, and the resume lacks explicit mention of teamwork or leadership in non-work contexts, making a deeper assessment of cultural fit challenging.
Soft Skills & Operational Fit
The candidate demonstrates strong problem-solving skills through their experience in resolving technical issues and performing root cause analysis. Their ability to manage high-priority tickets and collaborate with cross-functional teams indicates good operational fit for a support role. The achievement of reducing recurring ticket volume by 15% highlights a proactive approach to process improvement.