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QA Engineer with 8+ years in software testing and automation
Results-driven Senior QA Engineer with 7+ years of experience in software testing and automation, seeking to leverage expertise in Agile methodologies, Selenium, and CI/CD pipelines to enhance product quality and drive performance improvements within a challenging engineering environment at a leading IT organization. Aiming to apply proven leadership and cross-functional collaboration skills to contribute to the success of the team and organizational goals. • Senior QA Engineer offering 7+ years of experience in software testing and quality assurance, specializing in Azure services and Agile methodologies. • Proficient in developing and implementing Selenium-based automation frameworks, reducing manual testing efforts by 50% and increasing test coverage. • Expertise in defect tracking and management using Jira, contributing to a 60% reduction in critical post-release bugs. • Successfully integrated automated tests into Jenkins CI/CD pipelines, resulting in a 60% reduction in release time. • Conducted API and performance testing using Postman, REST Assured, and JMeter, resulting in a 60% system performance improvement. • Proven ability to collaborate with cross-functional teams, including product managers, developers, and DevOps, ensuring alignment between development and QA processes. • Demonstrated skill in resolving technical issues, handling technical emails and calls, resolving over 20 technical issues within a 2-year duration. • Experience in creating comprehensive test plans, cases, and scripts and improved product website documentation to enhance user accessibility. • Instrumental in deriving JIRA process for improved bug tracking that led to a 40% decrease in unresolved bugs at TeleDNA Communications.
Kovai Co
Senior Quality Assurance
November 1, 2019 – July 1, 2024
Coimbatore, Tamil Nadu, India
TeleDNA Communications
Software Test engineer
October 1, 2016 – January 1, 2019
Bengaluru, Karnataka, India
SendMyGift
Technical Support Engineer
October 1, 2015 – October 1, 2016
Bengaluru, Karnataka, India
Serco Global Service (Flipkart)
Customer Support
January 1, 2015 – October 1, 2015
Bengaluru, Karnataka, India
Diploma in software testing
Unknown
June 1, 2026 – Present
Diploma in Graphics & Information Technology
Unknown
June 1, 2026 – Present
Selenium Automation Tester course
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience spans multiple companies and roles, including customer support, technical support, and software testing, indicating adaptability. Their focus on collaboration, improving processes (Jira implementation, knowledge base), and achieving measurable results (reduced bugs, improved performance, increased customer satisfaction) suggests a proactive and team-oriented mindset. The breadth of their technical skills (Selenium, Python, Jira, Postman, JMeter, Jenkins) and exposure to different testing types (manual, automation, API, performance, cross-browser) align with a dynamic and evolving QA culture. The transition from customer support to QA demonstrates a growth mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as collaboration, problem-solving, and communication, as evidenced by their experience in cross-functional team alignment, resolving technical issues, and contributing to user experience discussions. Their operational fit is good, with a clear understanding of Agile methodologies and CI/CD integration, which are crucial for modern QA environments. The candidate's experience in technical support roles also suggests a customer-centric approach and strong issue resolution capabilities.