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Assessing your cultural and operational fit
Business Process Lead with 9+ years in Operations & Process Improvement, skilled in Team Management,
Results-driven professional with over 7 years of experience across team management, operations, process improvement, and customer support in diverse domains including BPO, technical support, and recruitment consulting. Currently leading multiple teams at WNS, driving operational excellence through effective task delegation, performance monitoring, and process optimization. Proven expertise in meeting TAT/SLA targets, conducting root cause analysis, and implementing automation solutions that significantly reduce reporting and operational turnaround times. Expert in workforce planning, performance monitoring, and client coordination, with a strong track record of implementing automation and reporting efficiencies that significantly reduce turnaround times. Proficient in leveraging tools such as Excel Macros, Power BI, SQL, CRM, and Salesforce to streamline reporting and enhance operational visibility. Recognized for conducting root cause analysis, leading continuous improvement initiatives, and fostering high-performance team environments that align with business objectives and client expectations.
National Institute of Science and Technology
Master in Business Administration
August 1, 2012 – June 30, 2014
Berhampur University
Bachelor in Commerce
August 1, 2007 – June 30, 2011
WNS
Lead Associate
September 1, 2024 – Present
India
Tech Mahindra Ltd.
SME
February 1, 2021 – September 1, 2024
India
Connect Business Solution Pvt. Ltd.
Technical Support
May 1, 2019 – September 1, 2020
India
Teamwork Consulting Group
Recruitment Consultant
September 1, 2017 – June 1, 2018
India
Appraisal Automation
June 30, 2026 – Present
Developed an employee appraisal automation system to evaluate presence, impact, and results on a quarterly and annual basis for Hindustan Aeronautics Limited (HAL).
Cultural Fit Analysis
The candidate's diverse experience across BPO, technical support, and recruitment consulting indicates adaptability and a broad understanding of different business functions. Their focus on continuous improvement and team engagement aligns with a culture that values growth and collaboration. The project experience, though limited in detail, suggests an interest in developing solutions for organizational efficiency. The candidate's career progression from Technical Support to Lead Associate demonstrates a commitment to professional development and taking on increased responsibilities.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership and team management skills, evidenced by managing multiple teams, assigning tasks, and monitoring performance. Their experience in process improvement, root cause analysis, and implementing automation suggests a proactive approach to operational efficiency. The ability to coordinate with clients and manage workforce planning indicates good organizational and interpersonal skills. The candidate's history in customer support and technical support also points to strong problem-solving and communication abilities in operational contexts.