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QA Engineer with 5+ years in test automation, agile delivery, and project management.
Accomplished IT professional with 5+ years of experience, specializing in software testing, agile delivery, and project management across diverse domains. Managing end-to-end testing strategies using Selenium WebDriver, data-driven, keyword-driven, and POM automation frameworks, with strong exposure to CI/CD tools like Jenkins, and test management systems including JIRA. Deep expertise in functional, regression, smoke, sanity, unit, integration, globalization, and acceptance testing, alongside mobile application and cross-browser compatibility testing. Strong proficiency in analyzing requirements, designing test cases, executing test plans, defect tracking, and maintaining high-quality documentation throughout the SDLC. Skilled in manual and automated testing, including performance testing using tools like JMeter, with experience in backend and API testing. collaborated with cross-functional stakeholders, and ensured high-quality deliverables in agile and waterfall environments. Hands-on experience facilitating agile ceremonies, maintaining product backlogs, and driving continuous improvement within development teams. Adept at project planning, risk mitigation, stakeholder communication, and post-go-live support, contributing to project delivery as both a Scrum Master and Project Manager. Experienced in tools such as Bugzilla, JIRA, and various IDES (Eclipse, IntelliJ, Visual Studio). Passionate about delivering scalable, high-quality solutions through a mix of technical excellence, leadership, and strategic thinking.
Babu Banarasi Das University
Graduation
August 1, 2016 – June 30, 2020
Suditi Global Academy (CBSE Board)
Intermediate
June 1, 2014 – May 31, 2016
Suditi Global Academy(CBSE Board)
Matriculation
June 1, 2012 – May 31, 2014
LegalEx Services LLP
Test Engineer
March 1, 2021 – Present
New Delhi, Delhi, India
AI Chatbot & NLP Automation Platform
March 1, 2021 – June 1, 2026
The AI Chatbot & NLP Automation Platform is an advanced intelligent conversation system designed to automate customer interactions across web, mobile, and social media channels. It uses Natural Language Processing (NLP), Machine Learning (ML), Speech Recognition, and context-driven AI models to deliver human-like conversational experiences. This project was built to support enterprise-level customer service operations, enabling businesses to handle large volumes of queries automatically with highly accurate, multilingual responses. The platform integrates with CRM systems, ticketing tools, payment gateways, and third-party services via REST APIs. Responsibilities: Analyzed NLP model requirements, dataset structures, and API specifications. Validated chatbot accuracy by testing multiple intents & entities. Performed API Testing for conversation engine, context manager, session logs. Executed Functional, Negative & Edge Case testing for chat flows. Created synthetic datasets to validate model predictions. Automated end-to-end chatbot flows using Playwright + RestAssured. Performed Performance Testing for high concurrent user simulation. Logged defects in Jira & verified fixes. Attended sprint meetings and provided QA estimations. Prepared reports including accuracy metrics, confusion matrix observations & release readiness.
Hospital Management System (HMS)
March 1, 2021 – June 1, 2026
The Hospital Management System is a web-based application used to manage daily hospital activities. Through this system, users can register patients, schedule doctor appointments, generate bills, manage pharmacy items, and create medical reports in a quick and organized way. The system mainly works in four simple steps: Patient Registration, Doctor Scheduling, Billing & Pharmacy, Report Generation. Responsibilities: Reviewed requirement documents and created test plans and test cases for all hospital modules. Performed Functional Testing on patient registration, billing, and appointment modules. Conducted Database Testing to validate data consistency in MySQL for patient records and billing. Carried out Integration Testing between modules (e.g., Doctor → Pharmacy → Billing). Verified data security and patient information confidentiality as per HIPAA guidelines. Reported and tracked defects using Jira and participated in defect triage meetings. Coordinated with developers during regression testing after each sprint.
Online Banking Application
March 1, 2021 – June 1, 2026
The Online Banking Portal is a website used by customers to manage their bank accounts from home. Through this system, users can check their account balance, transfer money, pay bills, and download statements in a safe and secure way. The system mainly works in four simple steps: Login & Account Access, Fund Transfer, Bill Payments, Statement Download. Responsibilities: Understood business rules for fund transfer, account creation, and KYC verification. Designed and executed test cases for modules like Login, Account Summary, Transactions, and Bill Payment. Conducted Smoke Testing after each build and full Regression Testing before release. Performed API Testing for fund transfer and transaction status verification using Postman. Conducted Security Testing (SQL injection, session timeout validation). Logged and tracked issues using Jira and prepared Daily Status Reports for QA progress.
Health Insurance Claim Processing System
March 1, 2021 – June 1, 2026
The Health Insurance Claim System is a website used by policyholders to submit their medical claims. Through this system, users can upload hospital bills, prescriptions, and doctor reports so the insurance company can check the documents and decide the claim amount. The system has four major steps: Claim Submission, Verification, Approval/Reject, Settlement. Responsibilities: Prepared test cases for modules like Policy Management, Claim Submission, and Approval Workflow. Conducted End-to-End Testing of claim lifecycle from initiation to settlement. Validated API responses for policy eligibility and payment gateway integration using Postman. Performed Database Testing to ensure correct mapping between claim and customer data. Worked closely with developers to reproduce and resolve high-priority issues. Participated in Agile ceremonies and contributed to test estimation sessions.
Loan Management System
March 1, 2021 – June 1, 2026
The Loan Management System is a web application used by banks and finance companies to handle everything related to loans. It helps customers apply for loans, upload documents, check eligibility, track EMI payments, and view their outstanding balance. The system mainly covers: Loan Application, Eligibility Check, Loan Approval / Rejection, EMI Calculation, Repayment Tracking. Responsibilities: Created test cases for loan application, document upload, approval, and repayment modules. Verified loan eligibility calculation logic and interest computation accuracy. Conducted Functional, Regression, and Database Testing to ensure data accuracy. Performed Negative Testing for invalid customer data and missing documents. Reported issues using Jira and participated in daily stand-up meetings. Validated payment schedules using SQL queries for accuracy.
Cultural Fit Analysis
The candidate's diverse project experience across AI/NLP, Healthcare, Banking, and Finance domains indicates adaptability and a broad understanding of different business contexts. Their involvement in Agile methodologies and collaboration with cross-functional teams suggests a good fit for a collaborative and fast-paced work culture. The emphasis on continuous learning and software innovation also aligns with a culture that values growth and improvement.
Soft Skills & Operational Fit
The candidate demonstrates strong collaboration skills, working closely with developers, BAs, and product owners. They have experience mentoring junior QA members and facilitating Agile ceremonies, indicating leadership potential and a proactive approach to team and project success. Their interest in 'Software Innovation' and 'Continuous Learning' aligns well with a dynamic QA environment requiring adaptability and growth.