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Sr. Quality Analyst with 7+ years in technical support, system analysis, and quality assurance.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented Quality Analyst with 6+ years of experience in technical support, system analysis, and quality assurance. Skilled in identifying defects, improving processes, ensuring data accuracy, and enhancing customer experience. Strong background in troubleshooting, CRM systems, and performance monitoring with a focus on delivering high-quality service and continuous improvement.
Bansal Institute of Research and Technology
Bachelor of Engineering · Computer Science
N/A – June 30, 2016
Pivot Bits Technologies Pvt. Ltd.
Technical Support Engineer / Quality Analyst
June 1, 2024 – May 1, 2025
Gurgaon, Haryana, India
Corporate Landbase Pvt. Ltd.
Senior Technical Support Engineer & CRM Manager
May 1, 2024 – February 1, 2025
Gurgaon, Haryana, India
Greenfield Consultancy Services
Technical Support Engineer
August 1, 2022 – May 1, 2024
Ghāziābād, Uttar Pradesh, India
HCL Technologies
Graduate Trainee
November 1, 2016 – December 1, 2020
Noida, Uttar Pradesh, India
Microsoft Azure Administrator (AZ-104)
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has experience across various companies, including a large enterprise (HCL Technologies) and smaller firms, indicating adaptability to different work environments. The roles have consistently involved quality assurance, technical support, and process improvement, aligning well with the target role's demands. However, the project diversity is limited, focusing primarily on support and QA functions without showcasing broader initiatives or leadership in quality engineering.
Soft Skills & Operational Fit
The candidate demonstrates a focus on customer satisfaction, SLA adherence, and continuous improvement through regular audits and feedback mechanisms. Experience in collaborating with teams to enhance customer experience suggests good teamwork potential. The role as a CRM Manager also indicates organizational and process management skills.