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International Sales/Business Development/Customer Success Manager with 8+ years in SaaS & Digital Tr
Sales, customer success and strategic account management professional with 10+ years of experience growing enterprise revenue across SaaS, digital transformation, cloud, connected CX, network modernization, RPA, virtualization and IT services. Proven success managing end-to-end account lifecycles from lead generation and consultative discovery through solution positioning, onboarding, adoption, renewals, expansion and executive QBRs. Strong fit for Account Manager / Client Partner roles requiring account operations ownership, CXO relationship management, cross-sell/up-sell strategy, pipeline governance, revenue forecasting, margin awareness, SoW/MSA/change request coordination, DSO discipline and escalation management. Known for acting as a trusted advisor, aligning service-line capabilities to client priorities and driving measurable outcomes.
Oxford Business College
PGDM
August 1, 2017 – Present
Asian Buisness School
MBA/PGDM
August 1, 2016 – Present
Maharishi Dayanand University (MDU)
B.B.A/B.M.S
August 1, 2013 – Present
CBSE
12th · English
June 1, 2010 – Present
CBSE
10th · English
June 1, 2008 – Present
Bounteous Inc. & Innova Solutions
Manager- Account Management & Customer Success
May 1, 2023 – Present
India
Oracle
Senior Business Development Executive
February 1, 2022 – March 1, 2023
India
R Systems International
Senior Business Development Associate
January 1, 2020 – February 1, 2022
India
Lybrate.com & Denave India Pvt. Ltd.
Sales Team Leader & Inside Sales Manager
November 1, 2017 – December 1, 2019
India
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (Bounteous/Innova, Oracle, R Systems, Lybrate/Denave) and industries (retail, manufacturing, healthcare, financial services, telecom, IT advisory) suggests adaptability and a broad perspective. Their roles consistently involve client engagement, strategic partnerships, and cross-functional collaboration, indicating a strong team-oriented and customer-centric approach. The international education (Oxford Business College, London) also points to a global mindset, which is beneficial for an 'International Sales/Business Development/Customer Success Manager' role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic thinking, and problem-solving skills through their experience in managing teams, developing account strategies, and resolving customer issues. Their focus on data-driven decision-making, customer feedback loops, and operational coordination indicates a robust operational fit. Empathy and emotional intelligence are explicitly mentioned as key skills, which are crucial for customer success roles.