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Global IT & Digital Transformation Leader | Enterprise IT | Program & Project Management | Agile (Scrum) | Service Delivery | Cloud & DevOps | AI & Automation | ITIL V5 | Certified Scrum Master| Business Transformation |
I am a Senior Technology and Operations Leader with 20+ years of experience across India, the USA, and the UK, specializing in IT program and project management, digital transformation, and service delivery in banking and enterprise IT. I focus on turning complex business challenges into actionable technology solutions while maintaining operational consistency and quality outcomes. Currently, I lead global delivery and transformation programs at Thoughtworks, Bangalore, managing a 64-member IT services organization. I oversee service delivery for critical digital workplace products, introduced automation-first workflows, centralized L1 support, and designed metrics-driven dashboards. I have led Managed Services transitions, including RFP preparation, vendor evaluation, SLA/KPI Management, and governance to improve delivery quality and cost efficiency. Over the years, I have managed portfolios up to £9M, overseen migrations of over 3 million banking customers, and contributed to AI-based automation projects for device lifecycle management. My experience spans Agile (Scrum) delivery, IT operations, cloud and DevOps administration, and digital workplace transformations. Key Highlights: • Program and Project Management for financial and enterprise IT solutions • Service Delivery Management including L1 centralization and SLA adherence • Agile (Scrum) Methodology across multi-site teams • Digital Transformation in AI automation and process efficiency • IT Operations & Governance, ensuring regulatory compliance • DevOps & Cloud Administration for modernized delivery • Financial and Enterprise Product Management for portfolios up to £9M • Vendor Management with RFP preparation and evaluation • Automation-first workflows improving productivity • Managed Services and IT Transition initiatives • Process Excellence and Re-engineering across banking and
RV University
Doctor of Philosophy - PhD
May 1, 2024 – May 1, 2028
Harvard Business School
Other; Organizational Leadership
October 1, 2022 – December 1, 2022
Birla Institute of Technology and Science, Pilani
Master of Technology (MTech), Software Systems
January 1, 2015 – January 1, 2017
Annamalai University
Master of Business Administration (M.B.A.)
January 1, 2009 – January 1, 2011
Visvesvaraya Technological University
Bachelor of Engineering (BE), Information Technology
January 1, 2001 – January 1, 2005
Thoughtworks
Delivery Principal / Service Delivery Manager / Transformation Consultant
August 1, 2021 – Present
Bangalore Urban · Hybrid
Wipro Limited
Project Manager
July 1, 2010 – August 1, 2021
Bangalore, India / Richmond, USA / London, UK · On-site
Torry Harris Business Solutions
Software Engineer
July 1, 2007 – July 1, 2010
Bangalore, India / Bristol, UK · On-site
Atlas Logistics Pvt. Ltd.
Senior Software Engineer
April 1, 2006 – June 1, 2007
Bangalore Urban · On-site
TeamInfosol
Technical Executive
August 1, 2005 – April 1, 2006
Bangalore Urban · On-site
ITIL® v5
PeopleCert
June 24, 2026 – Present
Foundations of The Fourth Industrial Revolution (Industry 4.0)
June 24, 2026 – Present
Ken Blanchard on Servant Leadership
June 24, 2026 – Present
Microsoft Certified: Azure Fundamentals
Microsoft
June 24, 2026 – Present
Certified Scrum Master
Scrum Alliance
June 24, 2026 – Present
SAFe Agilist
SAFe by Scaled Agile, Inc.
June 24, 2026 – Present
Big Data and Hadoop
Edureka
June 24, 2026 – Present
Oracle PL/SQL Developer Certified Associate
Oracle
June 24, 2026 – Present
ITIL Foundation
ITIL
June 24, 2026 – Present
Microsoft Certified Application Developer
Microsoft
June 24, 2026 – Present
Microsoft Certified Technology Specialist
Microsoft
June 24, 2026 – Present
Microsoft Certified Professional Developer - Web Developer
Microsoft
June 24, 2026 – Present
IBM Certified SOA Associate
IBM
June 24, 2026 – Present
Software as a Service
edX
June 24, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory shows a strong focus on leadership and management roles within large organizations (Wipro, Thoughtworks). While they have early career experience in software engineering and ETL, their recent roles are more aligned with service delivery and program management. The target role of 'ETL Engineer' requires a deep technical focus, which might be a shift from their recent management-heavy responsibilities. Their diverse educational background and certifications indicate a commitment to continuous learning and adaptability, which are positive cultural attributes. However, the lack of recent hands-on technical project details makes it difficult to fully assess their current technical cultural fit for a hands-on engineering role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, project management, and team coordination skills through their extensive experience managing large teams and complex programs. Their background in defining RFPs, vendor selection, and SLA/KPI frameworks suggests a robust operational fit for roles requiring process improvement and governance. Experience with automation-first initiatives and agentic AI projects indicates a forward-thinking approach to operational efficiency.