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Senior QA Enginneer with 2+ years in CRM, Web, and Mobile Application Testing.
Manual QA Engineer with 3.6 years of experience in CRM, Web, and Mobile Application Testing, specializing in Functional Testing, Regression Testing, Integration Testing, Production Validation, UAT, API Testing, Database Testing. Hands-on experience in Salesforce platforms including Sales Cloud, Service Cloud, and Experience (Community) Cloud, along with custom CRM applications. Skilled in testing CTI integrations, SMS systems, and Voice communication workflows ensuring seamless end-to-end customer interaction processes. Strong expertise in test case design, defect lifecycle management, requirement analysis, and Agile/Scrum methodologies. Experienced in validating API integrations, telephony workflows, and customer communication platforms to ensure system stability and performance. Proven ability to collaborate with cross-functional teams, identify critical defects early, and deliver high-quality releases in fast-paced environments.
DR APJ ABDUL KALAM TECHNICAL UNIVERSITY
BTECH
N/A – June 30, 2016
CBSE Board
12th
N/A – Present
CBSE Board
10th
N/A – Present
Girikon India Pvt. Ltd.
Salesforce Quality Analyst
February 1, 2025 – Present
India
Cloudmetic Solutions Pvt. Ltd.
Salesforce Quality Analyst
July 1, 2023 – December 1, 2024
India
Salesforce Certified Associate
Unknown
June 1, 2026 – Present
Agent blazer Champion
Unknown
June 1, 2026 – Present
Agent force Specialist
Unknown
June 1, 2026 – Present
ISTQB Certified
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across multiple projects within different companies, all focused on Salesforce QA, indicates a consistent career path and dedication to the domain. Their active participation in Agile ceremonies and collaboration with cross-functional teams suggests a team-oriented mindset. The diversity of projects (CTI, SMS, Vodafone-Microsoft integration, Delta Gymnastics, Lending Docs, Origin Energy) shows adaptability and a broad understanding of different business contexts within the Salesforce ecosystem, aligning well with dynamic work environments.
Soft Skills & Operational Fit
The candidate demonstrates strong collaboration skills, actively participating in Agile ceremonies and working closely with development teams, business analysts, and stakeholders. They have experience in preparing test reports and status updates, indicating good communication and documentation practices. Their involvement in UAT and post-deployment support suggests a proactive approach to ensuring product quality and user satisfaction.