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Director - Digital Transformation
Dynamic, data-driven & innovative leader with 21+ years of global, diversified, and progressive experience in transforming business services, digital operations for Fortune 500 and international enterprises. Renowned for driving over $ 250 M+ impact through digital transformation, process excellence, large-scale transitions, and intelligent automations. Expertise in GBS leadership, end-to-end Finance & Accounting, RPA, AI (Generative & Agentic), Process Mining, Analytics, and hybrid delivery models. Visionary leader skilled in building top-performing cross-functional teams. Certified Lean Six Sigma Master Black Belt, Auditor, and trained PMP professional. Key competencies: Digital Transformation | Intelligent Automation | Generative AI | Agentic AI | RPA | Analytics | Consulting Global Business Services (GBS) | F&A Shared Services | SSC Strategy | Design Target Operating Models Process Mining | Process Optimization | Transitions | Solution Design (120+ RFX) Business Transformation (Procure To Pay, Order To Cash, Record To Report) | Payroll | Insurance | Banking & Collections Operations & Service Excellence | SLA/KPI/BOI Metrics | COPQ | Change Management Automation COE | Business Impact Delivery | End-to-End Project Leadership Stakeholder & Client Engagement | Risk & Compliance (SOX) | Audit | Mergers & Acquisitions Integration Design Thinking | Customer Journey Mapping | Team Building | Leadership Development
Institute of Management Technology, Ghaziabad
PGDBM
January 1, 2002 – January 1, 2004
IET Lucknow
Bachelor of Technology (B.Tech.), Computer Science
January 1, 1998 – January 1, 2002
Iron Mountain
Director - Digital Transformation
October 1, 2025 – Present
Halliburton
Global Head of CI, Quality, Transitions, Digital Transformation & Strategy – GBS
April 1, 2020 – September 1, 2025
Bengaluru, Karnataka, India
EXL Service
VP 2 – (Global Head of QPE, Business EXLerator Framework & Towers of Excellence – F&A)
April 1, 2014 – December 1, 2019
Bangalore
IBM Global Process Services
GM-Quality (F&A-O2C & CRM-Collections Global CI Community Leader)
January 1, 2013 – March 1, 2014
Gurgaon, India
IBM Global Process Services
O2C Global Community Leader and Quality Leader for IBM North F&A CoE
August 1, 2006 – December 1, 2012
Gurgaon, India
PTC India Ltd
Assistant Manager
May 1, 2004 – August 1, 2006
New Delhi Area, India
Quality Auditor
IBM
June 23, 2026 – Present
Certified Master Black Belt (MBB)
Cybersecurity
June 23, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory shows a strong focus on leadership, strategic initiatives, and driving large-scale organizational change within established corporate environments. Their experience in global roles and diverse project types suggests adaptability and a collaborative mindset. However, the target role of 'Software Engineer' appears to be a significant mismatch with their recent experience, which is heavily skewed towards management, digital transformation strategy, and operational excellence rather than hands-on software development. This misalignment could pose a cultural fit challenge for a pure engineering role.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic thinking, and a results-oriented approach through their extensive experience in driving digital transformation and continuous improvement initiatives. Their roles involved scaling operations, managing global teams, and achieving significant business impact, indicating strong operational fit for roles requiring strategic execution and change management. The descriptions highlight collaboration, problem-solving, and a focus on quality and efficiency.