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Client Relationship Manager with 3+ years in banking and sales management
Creative Client Relationship Manager with experience in creating and nurturing long-term relationship with the customers. Resolving only issues that arise to ensure customers are satisfied with the services. Customer specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Forward-thinking approach & expertise in banking sector business with developing realistic solutions to assure satisfactory consumer and customer experiences. Committed to resolving problems and maintaining accurate metrics and reports.
Birla Institute of Technology
MBA · Marketing & HR
January 1, 2022 – January 1, 2022
St. Xavier's College
B.COM.
January 1, 2020 – January 1, 2020
Ursuline Inter College
XIIth
January 1, 2017 – January 1, 2017
Project Girls School
MBA · Marketing & HR
January 1, 2015 – January 1, 2015
Axis Bank
BRANCH RELATION OFFICER (DEPUTY MANAGER)
November 26, 2024 – Present
Ranchi, Jharkhand, India
Bandhan Bank
CUSTOMER RELATIONSHIP OFFICER
January 1, 2023 – November 1, 2024
Ranchi, Jharkhand, India
ICICE
BUSINESS TRAINEE
May 1, 2022 – November 1, 2022
Ranchi, Jharkhand, India
Computer Application in Business
Unknown
January 1, 2021 – Present
Diploma Course in Computer Accounting
Unknown
January 1, 2020 – Present
Cultural Fit Analysis
The candidate's experience across multiple banking institutions (Axis Bank, Bandhan Bank) and an internship at ICICE demonstrates adaptability and exposure to different corporate cultures within the financial sector. Their involvement in continuous improvement activities, problem-solving, and teamwork, as noted in awards, suggests a collaborative and growth-oriented mindset. The diversity of roles from Business Trainee to Branch Relation Officer indicates a progressive career path and a willingness to take on increasing responsibilities. The MBA in Marketing & HR further supports a strategic and customer-centric approach, aligning well with roles requiring strong interpersonal and business development skills.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills such as problem-solving, sales management, critical thinking, and business correspondence, which are crucial for a Client Relationship Manager. Their experience in training and development, along with a focus on compliance and customer service, indicates a good operational fit for structured banking environments. The resume highlights an organized and analytical approach, comfortable working independently or as part of a team, which is beneficial for managing client portfolios and strategic planning.