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Trainer with 3+ years in BPO, Telecom & L&D
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Performance-driven Process Trainer with 1.6 years of experience in BPO and Telecom domains, specializing in new hire training, refresher programs, performance coaching, and quality improvement initiatives. Proven track record of improving agent KPIs including CSAT, AHT, Quality Scores, and Certification Rates through structured training delivery and data-driven coaching. Strong expertise in training lifecycle management, stakeholder collaboration, and customer experience enhancement.
Bundelkhand University
Bachelors of Science
N/A – Present
Teleperformance
Process Trainer
August 1, 2024 – Present
India
Teleperformance
Customer Care Executive
April 1, 2023 – August 1, 2024
India
Cultural Fit Analysis
The candidate's experience is primarily within the BPO and Telecom domains, focusing on customer service and training. While this shows dedication and growth within a specific industry, there is limited diversity in project types or industry exposure. The target role of 'Trainer' aligns well with their recent experience, but the breadth of skills outside of BPO/Telecom training is not evident, which might limit adaptability to different organizational cultures or training needs.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills relevant to a Trainer role, including communication coaching, performance improvement planning, and customer handling. Their experience as a Customer Care Executive provides a solid foundation in understanding operational challenges and customer interactions, which is highly beneficial for a trainer. The ability to monitor KPIs and provide one-on-one coaching indicates a results-oriented approach and strong operational fit.