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Technical Support Engineer with 3+ years in SaaS & Enterprise Application Support
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Assessing your cultural and operational fit
Technical Support Engineer with hands-on experience in SaaS and enterprise application support across Zoho CRM Plus, Tekion ARC platform, and Amazon customer operations. Experienced in troubleshooting complex production issues, workflow automation, integrations, and data sync using Postman and log analysis. Skilled in working across enterprise clients, dealership networks, partners, and internal engineering and product teams to resolve high-impact technical issues. Adept at handling high-volume, high-priority incidents while maintaining SLA compliance and delivering end-to-end resolution across multi-module enterprise systems. Strong expertise in Fixed Operations, workflow systems, and cross-platform integrations with a focus on root cause analysis, system stability, continuous process improvement and creating KB Articles.
SRM Institute of Science and Technology
Bachelor of Business Administration (BBA)
August 1, 2019 – June 30, 2022
Chavara Vidya Bhavan Higher Secondary School
High School (Grade 12)
N/A – May 31, 2019
Tekion Corp
Customer Support Engineer 1
April 1, 2025 – Present
Bengaluru, Karnataka, India
Zoho Corporation
Product Support Engineer
March 1, 2024 – February 1, 2025
Coimbatore, Tamil Nadu, India
Amazon
Customer Service Associate L2
May 1, 2023 – February 1, 2024
Coimbatore, Tamil Nadu, India
Kidspace - Website Integration with Zoho (WooCommerce)
March 1, 2024 – February 1, 2025
Integrated Kidspace website with Zoho CRM and related applications for end-to-end data flow. Implemented workflows, custom functions, and field mappings (lookup fields) for seamless data synchronization. Automated customer engagement, including cart-based follow-ups and multi-channel communication. Configured scheduled outreach workflows, campaigns, and lead management processes. Enabled lead capture and automated lead push from website to CRM. Implemented invoicing workflows, sequences, and coupon generation with automation. Set up meeting scheduling and activity tracking for customer interactions. Automated data flow for converting customers into Zoho Books and Contacts. Created custom reports on sales performance and employee performance. Supported multi-channel marketing, including campaign execution and survey distribution. Configured analytics tracking and reporting for customer engagement and business insights.
Top Performer
Tekion Corp
January 1, 2026 – Present
Knowledge Base Contributor Award
Tekion Corp
January 1, 2026 – Present
Dealer Appreciation Award
Tekion Corp
January 1, 2026 – Present
Customer Excellence Award
Tekion Corp
January 1, 2025 – Present
RAP Chakra Award
Amazon
January 1, 2024 – Present
Peak Superstar of the Year
Amazon
January 1, 2023 – Present
Cultural Fit Analysis
The candidate's experience across Amazon, Zoho, and Tekion Corp, along with a client project involving WooCommerce integration, shows adaptability to different organizational cultures and product ecosystems. Their consistent recognition for performance and customer satisfaction suggests a strong work ethic and alignment with customer-centric values. The breadth of skills in technical support, workflow automation, and integration, combined with experience in diverse industries (e-commerce, CRM, automotive), indicates a willingness to learn and adapt, which is positive for cultural fit. However, the candidate's resume does not explicitly highlight contributions to open-source projects, community involvement, or specific team-building initiatives beyond direct job responsibilities, which could be areas for further exploration to assess broader cultural alignment.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for a Technical Support Engineer role, evidenced by their experience in high-volume support environments, SLA adherence, and customer satisfaction. Their ability to collaborate with cross-functional teams (engineering, product, partners) and manage escalations indicates good teamwork and problem-solving under pressure. The numerous awards for performance and customer excellence highlight a dedicated and results-oriented work attitude. The candidate's experience in creating KB articles also points to a proactive approach to knowledge sharing and process improvement.