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Senior Functional Consultant, BA with 3+ years in ServiceNow & Business Analysis
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Assessing your cultural and operational fit
Certified ServiceNow Functional Consultant and Business Analyst with 3 years of experience delivering enterprise solutions across IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules. Proven expertise in ServiceNow platform configuration, including Incident Management, Change Management, Request Management, Knowledge Management, Service Catalog, and Service Portal. Skilled in SLA configuration, workflow automation, Journey Designer, Employee Center, and email integrations. Experienced in Agile methodologies, UAT/QA coordination and requirement gathering. Strong communicator with a track record of successful implementations for global clients like PepsiCo and Corteva, driving digital transformation and enhancing employee experience.
Amity University, Noida
MBA · Consultancy Management
July 1, 2021 – June 1, 2023
Amity University, Lucknow
B.A (Hons) · History
July 1, 2018 – June 1, 2018
HCL Technologies
ServiceNow HRSD (Business Analyst)
October 1, 2024 – Present
India
HCL Technologies
ServiceNow ITSM (Business Analyst)
July 1, 2023 – Present
India
ServiceNow Certified System Administrator
ServiceNow
June 1, 2026 – Present
Suite Certification – Application Developer Core Skills
Unknown
June 1, 2026 – Present
Micro-Certification – Predictive Intelligence
Unknown
June 1, 2026 – Present
Micro-Certification – Integration Hub
Unknown
June 1, 2026 – Present
Micro-Certification – Playbooks Advanced
Unknown
June 1, 2026 – Present
Micro-Certification - UI Builder
Unknown
June 1, 2026 – Present
Micro-Certification - Automated Test Framework
Unknown
June 1, 2026 – Present
Micro-Certification – Flow Designer
Unknown
June 1, 2026 – Present
Micro-Certification - Now Assist Executive
Unknown
June 1, 2026 – Present
Micro-Certification – Platform Analytics
Unknown
June 1, 2026 – Present
Certified Implementation Specialist – IT Service Management
Unknown
June 1, 2026 – Present
ServiceNow Certified Application Developer
ServiceNow
June 1, 2026 – Present
Certified Implementation Specialist – Strategic Portfolio Management
Unknown
June 1, 2026 – Present
Certified Implementation Specialist – Customer Service Management
Unknown
June 1, 2026 – Present
Certified Implementation Specialist – Data Foundations (Configuration Management Database & Common Service Data Model)
Unknown
June 1, 2026 – Present
Certified Implementation Specialist – Event Management
Unknown
June 1, 2026 – Present
Certified Implementation Specialist – Platform Analytics
Unknown
June 1, 2026 – Present
Certified Implementation Specialist – Discovery
Unknown
June 1, 2026 – Present
Certified Implementation Specialist – Human Resources
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience with global clients (PepsiCo, Corteva) and their role in driving digital transformation suggest adaptability and a results-oriented mindset. Their extensive list of certifications and continuous learning approach align well with a culture of professional development and expertise. The diversity of their ServiceNow module experience (ITSM, HRSD) indicates a broad skill set and willingness to tackle varied challenges.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in stakeholder communication, cross-functional team leadership, problem-solving, and data analysis, as evidenced by their project descriptions. Their experience in Agile methodologies, UAT/QA coordination, and end-user training indicates a good operational fit for roles requiring comprehensive project lifecycle support and client interaction.