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Systems Engineer with 4+ years in Telecom Operations and Application Support
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Operations and Application Support professional with 4.7 years of IT experience in telecom operations, order management, incident management, and production support for UK telecom and banking clients at TCS. Experienced in SLA-driven environments, ticket handling, escalation management, documentation, and client coordination. Hands-on experience in MS Excel, SQL basics, incident management, and telecom network estimation tools. Seeking roles in Application Support, Production Support, Operations, MIS/Reporting Analyst, or Technical Support.
SASTRA University, Thanjavur
Master of Computer Applications (MCA)
March 1, 2021 – May 1, 2023
COCSIT, Latur
Bachelor of Computer Science (BSc)
June 1, 2017 – October 1, 2020
Tata Consultancy Services (TCS)
Systems Engineer
January 1, 2021 – August 1, 2025
Hyderābād, Telangana, India
Java Certification Course
Udemy
June 1, 2026 – Present
SQL for Data Analysis
LinkedIn Learning
June 1, 2026 – Present
ITIL Foundation
LinkedIn Learning
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across two major projects (Telecom Operations and Banking Application Support) at a large service-based company (TCS) indicates adaptability and exposure to diverse work environments. Their focus on SLA adherence, process improvement, and team coordination aligns well with a results-oriented and collaborative culture. The certifications in ITIL and SQL show a commitment to continuous learning and professional development, which is a positive cultural indicator.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through their experience in SLA-driven environments, incident prioritization, and coordination with various stakeholders. Their ability to perform root cause analysis and support process improvement indicates a proactive approach to problem-solving. The experience in handling field engineer queries and client coordination suggests good communication and interpersonal skills, crucial for operational roles.