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Senior QA Enginneer with 5+ years in software quality assurance and mobile application testing
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Assessing your cultural and operational fit
Senior QA Engineer with 5+ years of experience in software quality assurance, mobile application testing, and automation frameworks. Expertise in manual and automated testing, defect management, and end-to-end quality ownership across enterprise and R&D environments. Strong background in mobile systems, AI modules testing (ASR, TTS, MT), and telecom technologies, with hands-on experience using Selenium, Appium, Postman, and ITIL-based service processes.
Princess Sumaya University for Technology (PSUT)
Bachelor's Degree · Communication Engineering
August 1, 2016 – June 30, 2021
SITA
Senior QA Engineer & Team Coordinator - Digital Customer Operations
July 1, 2025 – Present
Amman, Amman Governorate, Jordan
Samsung R&D Institute
Senior Software Quality Assurance Engineer & Technical Program Manager
October 1, 2023 – July 1, 2025
Amman, Amman Governorate, Jordan
Samsung R&D Institute
Software Quality Assurance Engineer
May 1, 2022 – October 1, 2023
Amman, Amman Governorate, Jordan
SITA
Service Desk Agent
May 1, 2021 – May 1, 2022
Amman, Amman Governorate, Jordan
ITIL v4 Foundation – IT Service Management
Unknown
December 1, 2021 – Present
Cultural Fit Analysis
The candidate's experience across two major international companies (SITA and Samsung R&D Institute) indicates adaptability to diverse corporate cultures. Their progression from Software Quality Assurance Engineer to Senior roles, including Team Coordinator and Technical Program Manager, shows ambition and a commitment to growth. The involvement in cross-functional collaboration and promoting a collaborative team environment aligns well with a team-oriented culture. The breadth of skills and exposure to different domains (telecom, AI, digital platforms) suggests a versatile individual who can integrate into various project teams.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership and coordination skills, evident in their roles as Team Coordinator and Technical Program Manager. Their experience in mentoring junior agents, leading escalations, and promoting a collaborative team environment indicates good interpersonal and operational fit. The ITIL v4 Foundation certification further supports their understanding of service management and quality standards, which is crucial for operational excellence. Their experience in a 24x7 shift environment as a Service Desk Agent also suggests adaptability and resilience.