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Lead Quality Analyst with 10+ years in manual testing & production support
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QA Analyst with 11+ years of experience in manual testing, production support (L2/L3), and system analysis across SaaS and enterprise applications. Strong hands-on expertise in: Functional & regression testing, API testing using Postman, SQL-based data validation, UAT support and defect analysis. Experienced in working closely with business and technical teams to ensure high-quality releases, accurate requirement validation, and smooth system operations.
Goa University
Bachelor of Engineering · Computer Engineering
N/A – June 30, 2011
Gloify
QA Engineer / System Analyst (L2/L3 Support)
August 1, 2021 – July 1, 2024
Bengaluru, Karnataka, India
Hectranet
Server Provisioning Specialist / QA Validation
August 1, 2018 – December 1, 2020
Pune, Maharashtra, India
Panasonic Avionics
Systems Testing & Technical Support Engineer
July 1, 2015 – January 1, 2018
India
D-Link
Product Support Engineer
January 1, 2014 – July 1, 2015
Mumbai, Maharashtra, India
Parinati Solutions & Antares Systems
QA Analyst / Developer Support
January 1, 2011 – December 1, 2013
India
SQL
PostgreSQL
June 1, 2026 – Present
Power BI - Data Visualization
Unknown
June 1, 2026 – Present
Prompt Engineering
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across multiple companies (Gloify, Hectranet, Panasonic Avionics, D-Link, Parinati Solutions & Antares Systems) and roles (QA Engineer, System Analyst, Server Provisioning Specialist, Systems Testing Engineer, Product Support Engineer) suggests adaptability and a broad understanding of different operational environments. Their willingness to learn new technologies (Selenium - Learning, Prompt Engineering certification) indicates a growth mindset. The focus on ensuring high-quality releases and accurate requirement validation aligns well with a quality-driven culture. The certifications in SQL, Power BI, and Prompt Engineering show initiative in expanding their skill set.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through extensive experience in L2/L3 support, incident handling, and root cause analysis, which are critical for a Lead QA Analyst role. Their collaboration with developers and business teams for defect resolution and UAT support indicates good teamwork and communication skills. The ability to analyze and resolve production issues weekly highlights a proactive and problem-solving mindset. However, the resume does not explicitly detail leadership or mentorship experience, which would be beneficial for a 'Lead' role.