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Enterprise CX & AI Sales Leader | AI First CX Transformation | SaaS, CCaaS & Enterprise Transformation | GSI & Strategic Alliances | Managed Services | Agentic AI | South Asia & ME
I build and scale partner-led growth engines at the intersection of SaaS, AI, and enterprise transformation. With 22+ years of experience scaling partner ecosystems across SaaS,CCaaS and enterprise software markets, I specialize in building high-performance channel teams, recruiting and enabling GSIs, and executing structured co-sell strategies that deliver measurable revenue growth. As Channels & Alliances lead at NICE across South Asia & Middle East, I drove 300% partner-led business growth and accelerated cloud CCaaS expansion by rebuilding the partner strategy. My leadership approach combines strategic GTM alignment, cross-functional collaboration, and disciplined execution. My experience includes supporting complex B2B sales cycles—ranging from discovery workshops and solution positioning to RFP responses and multi-stakeholder deal execution—across telecom, BFSI, retail, and public sector segments. Earlier in my career at NCR, I led large enterprise engagements with Private and PSU petro retailers, driving growth in financial solutions with Banks in India & SAARC and retail solutions through partner-led models. I am particularly interested in building next-generation AI GTM strategies, scaling ecosystems, and driving growth in dynamic, high-ambiguity environments.
K J Somaiya Institute of Mgmt Studies& Research
PGDBA, Business Management
January 1, 2000 – January 1, 2002
MBM Engineering College
BE, Civil Engineering
January 1, 1995 – January 1, 1999
Exato.ai
VP- CX & Analytics
May 1, 2026 – Present
Mumbai, Maharashtra, India · On-site
NICE Ltd
Director - Channels & Alliances , South Asia & ME
September 1, 2021 – April 1, 2026
Mumbai Metropolitan Region
TeamViewer
Account Manager - Global & Large Enterprise
March 1, 2021 – September 1, 2021
Mumbai, Maharashtra, India
NCR Corporation
Sales Manager
September 1, 2016 – October 1, 2020
NCR Corporation
Sr. Channel Account Manager
July 1, 2015 – September 1, 2016
NCR Corporation
Channel Account Manager
October 1, 2012 – June 1, 2015
Ingram Micro India Ltd
Product Manager
June 1, 2006 – September 1, 2012
Mumbai, Maharashtra, India
ACG World
Marketing Manager
January 1, 2005 – June 1, 2006
Mumbai Metropolitan Region
ICI India
Sales Officer
June 1, 2002 – January 1, 2005
Mumbai, Maharashtra, India
AI - First CX Professional
NiCE
June 30, 2026 – Present
NICE CX Partner Summit Certification 2024
NiCE
June 30, 2026 – Present
ValueSelling Fundamentals
ValueSelling Associates, Inc.
June 30, 2026 – Present
Developing a Competitive Strategy
June 30, 2026 – Present
Data Visualization: Storytelling
June 30, 2026 – Present
Virtual Selling for Sales Professionals
June 30, 2026 – Present
Google Cloud Platform Essential Training (2019)
June 30, 2026 – Present
Cultural Fit Analysis
The candidate's career trajectory is heavily focused on sales, business development, and leadership roles within the IT industry, with a strong emphasis on strategic partnerships and customer experience. While these roles involve technology, they are not directly aligned with a 'Software Engineer' position. The breadth of skills is primarily in business and sales, not software development. This indicates a significant mismatch for a software engineering role, suggesting a low cultural fit for a development-centric team.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, strategic planning, and business development skills. Their experience in managing teams and driving revenue growth indicates a results-oriented approach. The focus on customer experience and analytics suggests an ability to align operational strategies with business outcomes. However, the resume does not provide direct evidence of software engineering specific soft skills like collaborative coding, debugging, or detailed technical problem-solving in a development context.