Help & Supportcareers@gravityer.com
Quality Analyst with 9+ years in Customer Experience & Operations
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
To be able to seek a challenging position that will fit my qualification to develop myself and most specially to contribute the growth of the company that employs me.
Polytechnic University of the Philippines
Diploma · Office Management Technology
N/A – Present
PEAK SUPPORT
CSR/Quality Analyst
April 1, 2025 – December 31, 2025
India
TELUS DIGITAL, Vertis Ayala North
Quality Analyst
December 1, 2019 – January 31, 2025
India
Convergys/Concentrix, TechnoHub
CSR
August 1, 2016 – September 30, 2019
India
Cultural Fit Analysis
The candidate has a consistent career path in customer service and quality assurance, indicating a preference for structured, customer-centric environments. The listed skills align well with a Quality Analyst role, suggesting a good fit for teams focused on process improvement and customer satisfaction. The lack of diverse project experience outside of direct QA/CSR roles limits the assessment of broader cultural adaptability.
Soft Skills & Operational Fit
The candidate's experience in customer service and quality analysis suggests strong communication, problem-solving, and analytical skills. The description of organizing and analyzing customer data indicates an operational fit for roles requiring data-driven decision-making. The ability to handle multiple LOBs implies adaptability and versatility.