Help & Supportcareers@gravityer.com
Business Process Lead with 10+ years in Process Re-engineering & Digital Transformation
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Business Process Analysis Manager with 8+ years of experience leading process re-engineering, performance optimization, operational excellence, and digital transformation across telecom and travel sectors. Specialized in process analysis, workflow redesign, Lean Six Sigma methodologies, and enterprise-wide SOP development. Proven ability to identify inefficiencies, eliminate gaps, optimize KPIs, and lead cross-functional process improvement initiatives that enhance quality, reduce costs, and elevate customer experience. Skilled in building scalable frameworks that support organizational growth and strategic objectives.
Al-Azher University
Bachelor's · German Dep.
September 1, 2004 – May 1, 2008
Travnook Travel
Quality Assurance Manager
July 1, 2024 – Present
Dubai, Dubai, United Arab Emirates
Etisalat by e&
Process Management & Quality Assurance Sr Analyst
January 1, 2022 – June 1, 2024
Egypt
Etisalat by e&
Process Management Analyst
December 1, 2017 – December 1, 2021
Egypt
Etisalat by e&
Call Center Deputy Supervisor
March 1, 2014 – November 1, 2017
Egypt
Etisalat by e&
Call Center Advisor
May 1, 2012 – March 1, 2014
Egypt
Alhamd Co.
Administrative Officer & Customer Service Advisor
June 1, 2008 – May 1, 2012
Egypt
Self-Leadership & Time Management
Unknown
June 1, 2026 – Present
ADSL & GSM Technical Support Courses
Unknown
June 1, 2026 – Present
Microsoft Power BI
Unknown
January 1, 2023 – Present
Lean Six Sigma, Green Belt
Unknown
January 1, 2021 – Present
Project Management Professional (PMP)
Unknown
January 1, 2018 – Present
Customer Operation Performance Center (COPC)
Unknown
January 1, 2011 – Present
Cultural Fit Analysis
The candidate's career progression within Etisalat by e&, a large telecommunications company, and their current role in the travel sector, indicates adaptability and a broad understanding of different business environments. Their certifications in PMP, Lean Six Sigma, and Power BI show a commitment to continuous learning and professional development. The diverse project experience, including digital transformation and sales strategy integration, suggests a proactive and growth-oriented mindset, contributing positively to cultural fit in dynamic organizations.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills crucial for a Business Process Lead, including strategic thinking, problem-solving, leadership, people management, and communication. Their experience in facilitating workshops, managing stakeholders, and driving change management initiatives indicates a high operational fit for roles requiring cross-functional collaboration and process optimization leadership. The focus on customer satisfaction metrics (NPS, CSAT, FCR) also aligns well with customer-centric operational excellence.