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Customer Success Manager with 5+ years in SaaS & Account Management
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Dynamic Customer Success Manager with over 4 years of experience in managing enterprise-level client portfolios. Proven track record in improving client retention rates by 30% and optimizing project delivery efficiency by 25%. Highly skilled in leveraging SaaS solutions and CRM platforms to elevate customer experience and drive business growth.
ICFAI Business School, Pune
MBA/PGDM · Marketing
August 1, 2019 – June 30, 2021
Shree Jai Narayan PG College, Lucknow
B.Com · Commerce
August 1, 2015 – June 30, 2018
Digital Zone Business Consulting
Customer Success Manager
January 1, 2023 – Present
India
India MART Intermesh Ltd
Senior Customer Success Executive
June 1, 2021 – January 1, 2023
India
Management Trainee
March 3, 2026 – June 1, 2026
Promoted brand awareness through virtual meetings with investors - Maintained customer relationships by collaborating with backend teams for quick and effective query resolution - Proactively suggested strategies to leadership by analyzing market trends - Used consultative sales approach to understand customer needs and recommend relevant offerings
Google Digital Unlocked
June 1, 2026 – Present
e-mail marketing
Unknown
June 1, 2026 – Present
inbound sales
Unknown
June 1, 2026 – Present
SQL Boot Camp
Unknown
June 1, 2026 – Present
Fundamental to Advance Customer Success Strategic Training
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across different companies (Digital Zone Business Consulting, IndiaMART Intermesh Ltd) and a project as a Management Trainee suggests adaptability. Their focus on customer satisfaction, retention, and business growth aligns with a customer-centric culture. The breadth of skills listed (Sales, Customer Focus, SaaS, Account Management, B2B, Retention, Upselling, Customer Support, Client Servicing, Client Onboarding) indicates a well-rounded professional suitable for diverse customer success environments.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills relevant to customer success, including proactive engagement, personalized communication, and collaborative problem-solving with backend teams. Their experience in leading a team for data analysis indicates leadership potential and an analytical approach to customer success. The focus on process optimization and data-driven improvements aligns well with operational efficiency requirements.