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Customer Support Associate with 2+ years in CRM & Data Handling.
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Detail-oriented CRM & Operations Executive with 2+ years of experience in backend operations, CRM management, lead research, customer coordination, and structured data handling. Experienced in using LinkedIn sourcing, Apollo, ZoomInfo, Lusha, and Excel to manage prospect databases, maintain operational accuracy, and support business workflows in fast-paced environments. Strong adaptability, communication, and process coordination skills with hands-on exposure to both customer-facing and backend operations.
DAV P.G. College, Kurukshetra University
Bachelor of Computer Applications (BCA)
August 1, 2021 – June 30, 2026
CBSE Board
Higher Secondary · Non-Medical
N/A – May 31, 2021
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Cultural Fit Analysis
The candidate's diverse experience across operations, customer service, and financial back-office roles suggests adaptability and a willingness to learn different business processes. Their experience in team coordination and staff training indicates a collaborative mindset. The breadth of skills in data management, customer interaction, and operational support aligns with a dynamic customer support environment. However, the lack of specific project diversity beyond operational roles might limit exposure to broader problem-solving paradigms.
Soft Skills & Operational Fit
The candidate exhibits strong organizational skills, evidenced by managing weekend operations independently and coordinating teams. Their experience in customer query handling and staff training suggests good communication and interpersonal skills. The focus on data accuracy and workflow optimization indicates a detail-oriented and process-driven approach, which is beneficial for operational efficiency in a customer support role.