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Associate with 3+ years in Fintech, AML, and Customer Support
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
A highly skilled professional with experience in Fintech, Anti-Money Laundering (AML) sectors including Enhanced Due Diligence, Customer Due Diligence, MSO and Acquiring banks on MPGS and MiGS platform. Proficient in analyzing, managing compliance processes, and ensuring adherence to regulatory standards. Adept at resolving complex issues, supporting fraud prevention efforts, and assisting clients with onboarding, KYC (Know Your Customer), UPO (User Policy Operations) and transaction monitoring. Strong communicator with a focus on delivering accurate, timely, and effective solutions while upholding legal and company standards.
IBMR, IPS Academy, DAVV University
Masters of Business Administration (MBA) · Finance
August 1, 2020 – June 30, 2022
People's Institute of Management and Research, People's University, Bhopal, MP
Bachelors of Business Administration (BBA) · Finance and HR
August 1, 2017 – June 30, 2020
Gyanodaya Public School, Shahdol
12th
June 1, 2017 – May 31, 2017
Maharishi Vidhya Mandir, Shahdol
10th
June 1, 2015 – May 31, 2015
WNS Global Services Pvt. Ltd
Senior Associate - Operations
February 1, 2025 – Present
Gurgaon, Haryana, India
TaskUs India Pvt. Ltd
Subject Matter Expert (SME), Customer Support Specialist
February 1, 2024 – January 1, 2025
Gurgaon, Haryana, India
Teleperformance Global Business Pvt. Ltd
Senior Customer Care Executive
November 1, 2022 – December 1, 2023
Indore, Madhya Pradesh, India
Certified for Industry Readiness Program on 'Banking and Insurance'
NSE India
June 1, 2026 – Present
Conducted a Major Research Project on 'Study of Consumer Perception towards Health Insurance in Indore.'
Unknown
June 1, 2026 – Present
Received Gold Medal by Governor of Madhya Pradesh, Mr. Mangubhai Patel for scoring highest in BBA
People's University Bhopal
January 1, 2017 – Present
Cultural Fit Analysis
The candidate's experience spans multiple roles within operations and customer support in the Fintech and AML sectors, indicating adaptability and a focus on compliance-driven environments. The progression from Senior Customer Care Executive to Subject Matter Expert and then Senior Associate - Operations shows a trajectory of increasing responsibility and specialization. The academic background in Business Administration and Finance, coupled with certifications in Banking and Insurance, aligns with a professional who values structured learning and industry relevance. The gold medal achievement suggests a high level of dedication and performance. However, the target role of 'Associate' seems to be a step down from their current 'Senior Associate - Operations' role, which might indicate a mismatch in career progression expectations or a desire to transition into a different type of 'Associate' role (e.g., a more specialized analyst role). The project diversity is limited to financial services and insurance, which is a good fit for specific industry roles but might lack broader exposure.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit for roles requiring meticulous attention to regulatory compliance, fraud analysis, and customer support within the financial services and fintech sectors. Their experience in auditing junior team members and facilitating training sessions suggests leadership potential and a commitment to quality. The summary highlights strong communication skills, which are crucial for stakeholder interaction and issue resolution. The candidate's academic background in Business Administration with a focus on Finance further supports their understanding of business operations and financial principles.