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Quality Engineer with 4+ years in Manual, API, and Salesforce Service Cloud Testing
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Assessing your cultural and operational fit
Senior Quality Engineer with 4+ years of experience in Manual Testing, API Testing, and Salesforce Service Cloud Testing across Web, Mobile, and Enterprise applications. Strong expertise in Functional Testing, Regression Testing, SIT, UAT, and end-to-end Salesforce Service Cloud validation. Hands-on experience with Postman, JIRA, Zephyr/Xray, SQL/PostgreSQL, and Agile/Scrum methodologies. Proven ability to deliver high-quality, defect-free releases through strong QA ownership and cross-functional collaboration.
Christu Jyothi Institute of Science and Technology
Bachelor of Technology (B.Tech) · Engineering
N/A – Present
LTIMindtree Limited
Senior Quality Engineer
February 1, 2022 – Present
Hyderābād, Telangana, India
Polaris - Dexcom
May 1, 2025 – June 1, 2026
Performed end-to-end functional testing of Salesforce Service Cloud, including Case Management, Service Console, Omni-Channel, Knowledge, and Live Agent. Created and managed test accounts and test data to validate real-world service scenarios across roles, queues, priorities, and SLA configurations. Tested Email-to-Case and Web-to-Case, ensuring accurate case creation, email threading, attachments, and notification workflows. Verified Salesforce Knowledge lifecycle, including article authoring, approvals, publishing, search functionality, and access control. Validated Live Agent / Chat and CTI integrations, covering routing logic, screen pops, call logging, and activity history. Executed integration testing across Salesforce Service Cloud and downstream systems, ensuring data accuracy and workflow continuity. Performed smoke, sanity, regression testing, and UAT support to ensure release stability. Owned test case design using Zephyr/Xray and defect tracking in JIRA, collaborating with Agile teams for timely delivery.
Veolia - MuleSoft Implementation Project
December 1, 2024 – April 1, 2025
Analyzed functional and technical requirements for integration testing coverage. Performed API testing using Postman to validate MuleSoft integrations. Conducted Salesforce Service Cloud integration testing to ensure seamless system interoperability. Supported UAT testing, defect documentation, and traceability. Executed SOQL validations to ensure data accuracy across interconnected systems.
Stelobot - Dexcom
February 1, 2024 – December 1, 2024
Performed end-to-end functional testing of Salesforce Service Cloud, covering Case Management, Service Console, Omni-Channel, Knowledge, and Live Agent. Created and managed test accounts and test data for validating real-world service scenarios across multiple roles and queues. Tested Email-to-Case and Web-to-Case functionality, ensuring accurate case creation, email threading, attachments, and notifications. Verified Salesforce Knowledge lifecycle, including article authoring, approvals, publishing, search functionality, and access control. Validated Live Agent / Chat and CTI integrations, including routing, screen pops, call logging, and activity history. Executed integration testing across Salesforce Service Cloud, Smarteeva, and Fluent, ensuring end-to-end workflow continuity. Performed regression testing and UAT support, ensuring business sign-off. Owned test case design and defect management in JIRA, working closely with Agile teams.
Orders and Invoices - GE Healthcare
April 1, 2023 – February 1, 2024
Conducted SIT, UAT, Regression, Smoke, and Sanity Testing across QA and UAT environments. Performed API Testing and Mobile Application Testing for end-to-end workflows. Validated integrations with DocuSign and Salesforce Service Cloud. Executed PostgreSQL database validation to ensure data accuracy. Technologies: Manual Testing, API Testing, Salesforce Service Cloud, PostgreSQL.
Cultural Fit Analysis
The candidate has worked on diverse projects across healthcare and retail domains, demonstrating adaptability. The consistent focus on end-to-end testing, integration validation, and collaboration within Agile teams aligns well with a dynamic, cross-functional work environment. The breadth of skills and tools used indicates a willingness to learn and apply new technologies, which is a positive cultural fit indicator.
Soft Skills & Operational Fit
The candidate's resume highlights collaboration with developers, business analysts, and product owners in Agile/Scrum environments, indicating good teamwork and communication skills. Recognition for QA ownership and delivery excellence suggests a proactive and responsible work attitude. The detailed project descriptions show an ability to manage test accounts, test data, and defect tracking effectively.