Help & Supportcareers@gravityer.com
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Client Success Manager | SaaS | AI in CX | Client Onboarding | Customer Retention & Growth | Account Management | Digital Transformation
Iam a Global Customer Success Manager with expertise in SaaS platforms, AI-driven customer experience, omnichannel engagement, client onboarding, and account management. I work with enterprise and mid-market clients to increase retention, drive expansion revenue, and optimize customer journeys across industries and geographies. At Konnect Insights, I deliver strategic CX solutions that align with customer and business objectives. My role involves AI-powered insights, proactive customer engagement, upsell strategy, and cross-functional collaboration with product, sales, and marketing teams. I have partnered with global brands including Domino’s, Tata Motors, Amul, OSN TV, Saudi Post Logistics, OVO Energy, Dubai Health Authority, Kopi Kenangan, STC Bank,STC TV, STV telecom ,e& UAE and more. This has strengthened my ability to adapt customer success strategies for diverse markets, cultural nuances, and operational models. If your organization is seeking a Customer Success leader who blends AI innovation, SaaS expertise, and global account management to deliver measurable results, let’s connect!
Mumbai University Mumbai
Bachelor's degree, Public Relations, Advertising, and Applied Communication
January 1, 2014 – January 1, 2018
Mumbai University Mumbai
Higher secondary school certificate, High School/Secondary Certificate Programs
January 1, 2013 – January 1, 2015
University of Cambridge
High School Diploma, High School/Secondary Certificate Programs
January 1, 2010 – January 1, 2012
Konnect Insights
Client Success Manager, Global
September 1, 2025 – Present
Mumbai, Maharashtra, India
Konnect Insights
Assistant Client Sucess Manager, Global
February 1, 2025 – Present
Mumbai, Maharashtra, India
Konnect Insights
Senior Client Solutions Specialist, Global
May 1, 2024 – Present
Mumbai, Maharashtra, India
Konnect Insights
Client Solutions Specialist
December 1, 2022 – Present
Mumbai, Maharashtra, India
Global Protection Force - India
Business Development Manager
November 1, 2020 – November 1, 2023
Mumbai, Maharashtra, India · On-site
WhiteHat Jr
Relationship Manager
July 1, 2020 – October 1, 2020
Mumbai Metropolitan Region
Goldmine Advertising
Client Service Representative
October 1, 2019 – January 1, 2020
Mumbai Area, India
Uddayan Aviation Academy Pvt. Ltd
Marketing Specialist
September 1, 2018 – October 1, 2019
Mumbai Area, India
Speedjet Aviation
Marketing Executive
September 1, 2018 – October 1, 2019
Mumbai, Maharashtra, India
book my camera
Social Media Intern
June 1, 2017 – June 1, 2018
India
Yudi Shot It
Assistant Photographer
October 1, 2016 – April 1, 2018
Navi Mumbai, India
Firstsource
Customer Service Representative
February 1, 2016 – June 1, 2016
Mumbai Area, India
LMS
May 31, 2026 – Present
Building LMS for Konnect Insights
AD Design
January 1, 2018 – January 1, 2018
Please consider this as sample work.
Campaign analysis lowe lintas
October 1, 2017 – October 1, 2017
Ad campaign analysis of Havells communicated by loww lintas with an extension. Leading a group of 3 we had to analysed an AD Campaign by lowe lintas for the brand Havells. We had also suggested an extension that goes along the campaign and brand message. To know more, click https://1drv.ms/u/s!AjgGANR0gdH4jJ1KOBoaeLvIB9rZrw?e=qbo9Dr
Import, exotic, super car's & super bikes of Mumbai
June 1, 2015 – Present
As a teenager, I always had a thing for super cars and bikes. I was always dazzled by how they are and the limits they try to break ;this passion is what lead me to start this project which later turned into a community of over 30,000+
OTR Rebles
September 1, 2012 – Present
The project was to start an Off-order community of Navi Mumbai,
Al Fluency: Framework & Foundations
Anthropic
June 30, 2026 – Present
POST GRADUATE PROGRAM IN DIGITAL MARKETING
Purdue University
June 30, 2026 – Present
PGDM fundamanetal of digital makreting and SEO
Simplilearn
June 30, 2026 – Present
Google My Business Basic
June 30, 2026 – Present
BMM graduate
Mumbai University Mumbai
June 30, 2026 – Present
Introduction to Model Context Protocol
Anthropic
June 30, 2026 – Present
Mastering Konnect Insights
Konnect Insights
June 30, 2026 – Present
Google Digital Marketing Garage Certificate
Google Digital Garage
June 30, 2026 – Present
Cultural Fit Analysis
The candidate's project history, while diverse, lacks direct relevance to AI or advanced technical domains, focusing more on community building and marketing. Their professional experience is heavily concentrated in client success and marketing roles, indicating a strong customer-centric and business development mindset. The target role of 'AI Success Manager' requires a blend of client success and a deep understanding of AI technologies. While the candidate has certifications in 'AI Fluency' and 'Introduction to Model Context Protocol', these are future-dated and do not reflect current proficiency. The cultural fit for a purely technical AI role would be low, but for an 'AI Success Manager' role, their client success background is a strong asset, provided they can bridge the AI knowledge gap. The lack of diverse industry experience outside of marketing/client success and the absence of technical projects might indicate a limited exposure to varied problem-solving paradigms often found in tech-heavy environments.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in relationship building, problem-solving, communication, and strategic planning, as evidenced by their detailed descriptions of client interaction and success initiatives. Their experience in managing global accounts across multiple time zones indicates operational adaptability and organizational skills. The descriptions highlight a proactive approach to client support and a focus on customer satisfaction, which aligns well with a client-facing role.