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Customer Support Associate with less than a year in aquatic safety and financial analysis.
As a first-year BBA student and current Town of Caledon employee, Aiden Joyce brings a strong foundation in customer service, collaboration, and initiative. With hands-on experience as a Lifeguard, Swim Instructor, and Event Volunteer, he demonstrates reliability and a commitment to public service. His analytical skills are further highlighted by a project involving financial analysis of NVIDIA, where he built an interactive dashboard and investment thesis using Excel. Aiden is a proactive individual with a diverse skill set, eager to apply his learning and trainability in a professional environment.
Schulich School of Business
BBA
August 1, 2026 – June 30, 2030
AquaLeaders
Aquatic Supervisor
N/A – June 30, 2024
Self Employed
Snow Remover
November 1, 2025 – March 1, 2026
India
Self Employed
Car Detailer
May 1, 2025 – October 1, 2025
India
Town of Caledon
Lifeguard
September 1, 2023 – Present
Brampton, Ontario, Canada
Town of Caledon
Swim Instructor
September 1, 2023 – Present
Brampton, Ontario, Canada
Town of Caledon
Event Volunteer
July 1, 2022 – March 1, 2023
Brampton, Ontario, Canada
Excel financial analysis of NVIDIA
June 24, 2026 – Present
Built an Excel financial analysis of NVIDIA, analyzing revenue growth, profitability, and key financial ratios over multiple fiscal years; developed an interactive dashboard and investment thesis based on historical financial data.
Honour Roll (Gr. 9, 10, 11, 12)
Mayfield Secondary School
June 1, 2026 – Present
Leadership Award
Mayfield Secondary School
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's background includes diverse experiences in community service (Lifeguard, Swim Instructor, Event Volunteer) and self-employment. This suggests adaptability and a willingness to take on varied responsibilities. The academic project involving financial analysis indicates an interest in structured problem-solving and data presentation. While the roles are not directly in a corporate or tech environment, the emphasis on customer interaction and responsibility could translate well into a supportive team culture. The candidate is currently a student, indicating a learning-oriented mindset.
Soft Skills & Operational Fit
The candidate demonstrates soft skills such as customer service, collaboration, presentation, research, and initiative through their various roles and academic project. Their experience as a Lifeguard and Swim Instructor suggests an ability to handle responsibility and interact with the public, which aligns with customer-facing aspects of a Customer Support Associate role. The self-employed roles indicate a degree of self-motivation and operational independence. However, the direct operational fit for a Customer Support Associate role is limited by the lack of specific experience in ticketing systems, troubleshooting, or direct customer support platforms.